An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by interconnectit

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from interconnectit:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Does the plugin support Woocommerce products post type?

Yes! However if you wish to make Woocommerce fields required you’ll have to use the plugin’s API which is documented in the readme.md

Does the plugin work with the Posts 2 Posts plugin to make connections required?

Yes, using the plugin API you can add the following to your theme’s functions.php where you register your posts type connections:

register_required_field(
    'p2p_connections',
    'Connections are required before publishing', 
    false, 
    array( 'post' ), 
    '#p2p-from-posts_to_pages' 
);

Does this plugin allow you to enforce the length of titles and post content?

Yes it does! Just add the following code to your functions.php in your theme and change the numbers to match your needs.

if ( function_exists( 'register_required_field' ) ) {

function check_title_length( $value, $postarr ) {
   return strlen( $value ) >= 20;
}

function check_content_length( $value, $postarr ) {
   return strlen( strip_tags( $value ) ) >= 200;
}

register_required_field( 'post_title', 'The title must be at least 20 characters long', 'check_title_length', array( 'post' ), '#titlediv' );

register_required_field( 'post_content', 'Your content must be at least 200 characters long', 'check_content_length', array( 'post' ), '#postdivrich' );

}

You can create custom validation rules for almost any post fields or post meta fields. If you need help with a specific case just ask in the comments.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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