QuickTick - The Deployable Helpdesk

Hi,

I’m trying to install the script but once I click on the continue button after filling the db info on step 1, nothing ahppen on step 2. I’m seeing just the header and a white box below.

Am I missing something?

Thanks for your help!

Jesus

I have purchased and implemented this script successfully,

In testing I found I cannot assign tickets created by admin to any other users, be it a manager or staff.

I type in the name into the field, the searching ajax type window appears, but doesnt search nor find anything.

I can provide you with login details as soon as i get an email from you (the author) sraza74 at gmail dot com

Kindly requesting assistance asap.

Thank You, Raza

I have updated tickets.php with

however my issue still remains whereby i cannot assign a ticket to a staff member.

requesting assistance please.

Hi, I am very interested in integrating this into a CodeIgniter based application I am working on as it would save me quite a bit of work. My question is basically how easy it would be to decouple some of the parts of this system such as authentication and user management? Is there a clean enough separation between parts of the application that it would allow me to do this without a huge amount of work?

Thanks in advance for any answer.

Hello friend congratulations for the component! I bought and found very good! I wonder where is the language files. Well I would switch to pt-br.

And you tell me how I can resolve the issue of special characters in the texts that are sent to the email?

I have made the following change and still having an issue with assigning a ticket to a staff member, manager or anyone else for that fact, requesting assistance please. I had posted a comment about 2 weeks ago but for the life of me cannot find it in the discussion here.

Here’s the fix. On line 269 of tickets.php, find: $get = $db->fetch_all_array(“SELECT `ID`, `fname`, `lname`, `email`, `receive` FROM users WHERE users.`ID` IN (SELECT `USER_ID` FROM ”.DB_TABLE.”assigned WHERE `TICKET_ID` = {$ticket})”); Replace with: $get = $db->fetch_all_array(“SELECT `ID`, `fname`, `lname`, `email`, `receive` FROM ”.DB_TABLE.”users WHERE ”.DB_TABLE.”users.`ID` IN (SELECT `USER_ID` FROM ”.DB_TABLE.”assigned WHERE `TICKET_ID` = {$ticket})”);

Notice, we just simply added ”.DB_TABLE.” before users and users.`ID`

Make that chance and let me know if that works!

Hi,

I recently purchased quicktick and its very good.

But, i am facing couple of issues :

1.When i try to update an open ticket to resolved status by clicking on update button, it says processing , but the status of open ticket still remains open.

the same is happening with delete ticket function , as the ticket is not getting deleted.

2.Please also let me know about the ticket assigning—- how do me as admin assign a ticket to one of the staff.

3. Is there a way to disable the upload files function as i o not intend to use that.

Thank you

Hello I am trying to translate the quicktick system to portuguese. where can i translate the menu (and submenu)?

Dashboard Tickets Departments Users Settings

Obrigado.

I am also having the same problems as you dpyklcd32.. Please instruct me how to resolve this issue

Any chance of a resolution with this?

Installed without any problems at all. I am loving this package! Thank you very much for your hard work on this project!

Gary

Hello,

is there a page where user can submit a ticket without loggin in? i don’t want users to create accounts but i’d like users to submit tickets? thanks,

This is a brilliant file ! I Love it Great support too form the author..Double Brilliant!!