QuickTick - The Deployable Helpdesk - PHP Scripts

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QuickTick - The Deployable Helpdesk

by siredesigns

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312says

Purchased

Just wanted to let you know that I just purchased this after spending a WHOLE week of my time customizing visuals as well as GOOD money on a PHP programmer to customize features on another system purchased from this site. Initially, their system looked really good. I knew I had a lot of my own work to do to make it suit my needs. Something broke somehow (and I seem not to be the only one with the problems) and after having countless professionals look at it, it has not been fixed. The developer ditched support on it. I decided that it was costing me more money not having a solution than what I spent on developing it, including the “free” time I put in to it myself.

This looks fantastic and I wish I would have seen it prior to purchasing the other one. One of the biggest reasons I am ditching the old system is because the support was horrible. I really hope this meets my needs and that if I have questions they’re answered and in a timely fashion.

I’m off to brew a pot of coffee and pull and “all-nighter”. I will definitely report back with my feedback for you.

@tbroyles – I sure hope you did something, wrong because I will need notifications of all user updates.

Posted 21 days ago

Author

siredesignsreplied

Anytime a ticket is responded to, an email is sent to anyone assigned to the ticket, the person who just submitted the response, AND the user who created the ticket in the first place. However, each user has the ability to turn “Notifications” off, and thus not receive email updates when a ticket is created or responded to.

I would say make sure whatever user who submitted the ticket has Notifications set to “On”, otherwise they won’t get a notification.

However, changing things like people assigned to the ticket, the department, status and priority and hitting “Update” at the top right of the ticket will not send out an email, since this was made for internal use of the system. (Basically, so administrators could assign the details of the ticket without the user constantly being notified of every little change.)

Posted 21 days ago

eobyonesays

See below

Posted 21 days ago

eobyonesays

Question about assigning a ticket to someone. I tried to assign a ticket in the field it searches for a name than when I click on the proper name to assign it to and update it nothing happens. When I go back to see who it assigned to the field is still blank? Help please. Thanks Ed

Posted 21 days ago

eobyonesays

update to my question above when I assign a ticket if I click on the person search finds nothing happens but I tried again just now and if I use the enter key on the keyboard it works fine and inserts the person. Can you fix it so when you click with the mouse it would insert the person?

Posted 21 days ago

Author

siredesignsreplied

Very interesting! Looks like you spotted a minor glitch. Currently, the installation on http://quicktick.sirestudios.com (The demo) uses a Table Prefix for all the tables, so basically multiple installations of Quicktick could have been made. It turns out on line 269 of tickets.php, I left out a constant to make sure that, if the installation has a table prefix, to indeed include it when querying the database. This error also made it so, if you did assign a user to a ticket, they WOULD be assigned, but it would not show up. Frustrating. Thanks for the find! Below is the fix, which I will release in the next version for sure, as most people really don’t use table prefix’s anyways.

$get = $db->fetch_all_array("SELECT `ID`, `fname`, `lname`, `email`, `receive` FROM users WHERE users.`ID` IN (SELECT `USER_ID` FROM ".DB_TABLE."assigned WHERE `TICKET_ID` = {$ticket})");

// Should be...
$get = $db->fetch_all_array("SELECT `ID`, `fname`, `lname`, `email`, `receive` FROM ".DB_TABLE."users WHERE ".DB_TABLE."users.`ID` IN (SELECT `USER_ID` FROM ".DB_TABLE."assigned WHERE `TICKET_ID` = {$ticket})");

Posted 21 days ago

mystocksays

you said

“however, the Administrators/Managers/Staff assigned to the ticket will automatically be made aware of the update,”

i.e. once the “resolved” ticket is reopen by the user.

But here, if the user reopens the ticket, let’s call it “open” rather than showing it as a “resolve”.

Second, as a smooth functioning of my website, i need to integrate my registered user database with yours, so that users need not be forced to re-login to the ticket system. unless this issue is resolved I can’t proceed further…..

Lets see

Best

Avinash

Posted 21 days ago

Author

siredesignsreplied

I think I am still a little bit confused by your first point. Do you mean you want the ticket to automatically be set as “Open” when a user responds to a ticket that is already marked as “Resolved”, I think this is not perhaps the best way. For example, if the ticket is indeed marked as “Resolved” and the user responds to it, it does show up as one of the most recent tickets modified on the Dashboard. However, what if the user simply wanted to say thanks? Then the administrator would have to constantly be setting the ticket as “Resolved”. However, if you d want it to work the way you intend, I can customize that.

Also, if you want Quicktick to integrate with an existing database you currently have, this would require some custom work. If you want, please shoot me at tom@sirestudios.com and we can go from there. I’d love to have Quicktick work with your database, so I will do my best to get it to integrate.

Thanks for your great questions!

Posted 21 days ago

bn1337says

Purchased

Theres something wrong with this script it forces users to relogin twice and sometimes won’t let them login.

http://mmomimic.com/helpdesk/

see there

Posted 19 days ago

Author

siredesignsreplied

This can not be blamed on Quicktick, as it has clearly been customized. Shoot me an email through my profile page and I will see what I can do to resolve your specific situation.

Posted 19 days ago

bn1337says

Purchased

We changed text, how would that effect it? It’s in no way otherwise customized.

Posted 19 days ago

gopalrajusays

Purchased

I installed it on my server. After the installation when I clicked the login button. I got the following error:

Parse error: syntax error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or ‘}’ in /nfs/c05/h03/mnt/12345/domains/domain.com/html/customersupport/inc/database.class.php on line 27

Is there a fix?

Posted 16 days ago

gopalrajusays

Purchased

Plz disregard my previous comment. The error message was due to PHP v4… Now I’m using PHP 5 .. Thanks!

Posted 16 days ago

revivesays

Hello,

This looks like a great system and as I was trying out the demo I kept running into errors.. so, I removed the iFrame and tried the app by itself, but each time I open a ticket and reply.. I get this error (in your demo):

Warning: fsockopen() [function.fsockopen]: unable to connect to ssl://mail.sirestudios.com:25 (Unable to find the socket transport “ssl” – did you forget to enable it when you configured PHP ?) in /home/sirestud/public_html/quicktick/inc/lib/classes/Swift/Transport/StreamBuffer.php on line 233

Fatal error: Uncaught exception ‘Swift_TransportException’ with message ‘Connection could not be established with host mail.sirestudios.com [Unable to find the socket transport “ssl” – did you forget to enable it when you configured PHP ? #5]’ in /home/sirestud/public_html/quicktick/inc/lib/classes/Swift/Transport/StreamBuffer.php:235 Stack trace: #0 /home/sirestud/public_html/quicktick/inc/lib/classes/Swift/Transport/StreamBuffer.php(70): Swift_Transport_StreamBuffer->_establishSocketConnection() #1 /home/sirestud/public_html/quicktick/inc/lib/classes/Swift/Transport/AbstractSmtpTransport.php(101): Swift_Transport_StreamBuffer->initialize(Array) #2 /home/sirestud/public_html/quicktick/inc/lib/classes/Swift/Mailer.php(74): Swift_Transport_AbstractSmtpTransport->start() #3 /home/sirestud/public_html/quicktick/inc/lib/classes/Swift/Mailer.php(136): Swift_Mailer->send(Object(Swift_Message), Array) #4 /home/sirestud/public_html/quicktick/inc/functions.inc.php(64): Swift_Mailer->batchSend(Object(Swift_Message)) #5 /home/sirestu in /home/sirestud/public_html/quicktick/inc/lib/classes/Swift/Transport/StreamBuffer.php on line 235

Obviously, if I’m looking to buy I want to make sure this doesn’t happen on our purchased item Just wanted to give you a heads up and see what was causing the error…

I’ll check back to see how its coming along, Thanks

Posted 8 days ago

Author

siredesignsreplied

Ah, thanks for pointing this out. Nope, this is not an error with the system at all, rather this was simply due to someone logging in and choosing SMTP as the mail transfer protocol, and them being incorrect. I changed it backed to SENDMAIL and it works perfectly :-)

Posted 8 days ago

revivereplied

ah, that makes sense

Great lil app.. good work on it ! I think this is the one that we’ll be choosing here shortly.. guess you’ll be the second to know (after we decide and you see the purchase :D)

Posted 3 days ago

revivereplied

hey just a heads up.. I logged in today as a user (user@quicktick.com) and it went to a blank page that said I did not have sufficient privileges .. so, I hit the back button to re-enter the login details.. and it loaded the users page… small glitch,.. but thought it was worth letting you know about..

Posted 3 days ago

Oozmansays

have you already implemented what you’ve described to nashh?

thanks

Posted 8 days ago

GoodingsMediaLtdsays

Purchased

Hi,

If an admin creates a user account, the new users details get sent to that admins email account rather than to the em-mail address of the user been created.

This obviously is pointless – the user needs to receive their login and password, not the admin. the admin should receive a different email confirming the user has been created perhaps?

Also – when a user creates a new ticket, they receive an email saying “Thankyou [users name], your ticket has been created bla bla” however the notification that goers to the admin team also uses this same text. Surely, it should be addressed to those admin/department users and have a different message, i.e. “User [name] created a ticket and you should go check it out”

Cheers, going to test V2 more and see if there are any other changes or bugs. Good to see an update.

Posted 4 days ago

revivesays

I’ve already sent you a couple messages today (replies to our prev. comments).. but wanted to know how easy it might be to tie into your users table – we have an existing app and once logged in, we would like them to be able to just click a ‘Submit Ticket’ link to take them to their User Add Ticket Page.. any recommendations on this?

thanks again! once we can see a clear way to integrate it, we will be purchasing it.

Posted 3 days ago

revivesays

Purchased

Ok… I just purchased the app, and really like how you developed the install script – slick ! And very User Friendly.

I did however run into some errors after install and I clicked the login button.. here are the onscreen errors:

Notice: Undefined index: ID in /Applications/MAMP/htdocs/help/inc/users.class.php on line 129 Notice: Undefined variable: err_log in /Applications/MAMP/htdocs/help/inc/database.class.php on line 258 Notice: Undefined variable: err_log in /Applications/MAMP/htdocs/help/inc/database.class.php on line 258 Notice: Undefined index: logout in /Applications/MAMP/htdocs/help/account.php on line 35 Notice: Undefined variable: error in /Applications/MAMP/htdocs/help/account.php on line 47 Notice: Undefined index: name in /Applications/MAMP/htdocs/help/inc/functions.inc.php on line 70 Notice: Undefined index: login in /Applications/MAMP/htdocs/help/inc/functions.inc.php on line 125 Notice: Undefined index: login in /Applications/MAMP/htdocs/help/inc/functions.inc.php on line 137 Notice: Undefined index: login in /Applications/MAMP/htdocs/help/inc/functions.inc.php on line 148

As you can see, I am running a localhost install (on Mac OS X with MAMP Pro – php5, mysql5)

Any thoughts?

Posted 3 days ago

revivesays

Purchased

Ok.. after proceeding with the install, I have just a couple pieces of feedback – first,. great work on this. The code is very legible, easy to understand and the style is easy to augment without digging into the code base (just CSS /Images) .. great job!!

Next, I noticed that there is no way to edit an admin user.. there is an Update button… but no way to change the data of that user. Although you can click the update button and receive a success message,.. for what, I’m not sure. Seems odd that you can select your own account from the table of users but not be able to edit it there.. only by going to Settings > My Account can you make these adjustments..

Also, the admin can delete their own account.. (easily sorted through phpmyadmin, but not good, none the less.)

Overall, great work! Just thought I would share my experience so far with it.. and I highly recommend anyone else looking for a light, fast but feature rich help desk app to check this one out.. IMHO , it’s the best one on here!

Posted 3 days ago

concussionsays

Does this software need to be in PHP 5 .x or can I still use 4.x?

Posted 14 hours ago

concussionsays

Purchased

Hi,

I have a quick question about creating a ticket: in your dev site, whenever I type in the name of user in the Assigned To box, it starts to pop up with the available user; when I do it in my server, the text box just displays “Searching”. Is there any setting that I have to have in my server for that to work?

Thanks.

Posted 11 hours ago

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