QuickTick - The Deployable Helpdesk

c’mon Siredesigns – any response? Please review my previous inquiry.

Has anyone had a resolution to the following problems:

1. Cannot update tickets – says “Processing” forever.

2. Cannot delete tickets – says “Deleting” forever. If you go from the ticket page after trying to delete a ticket, then return and try again, the dialogue box says “Ticket Deleted”, but it is not.

3. Cannot assign anyone to a ticket, AJAX search never finds anything.

I bought this just yesterday (14th March 2012) so have the latest version.

SireStudios, please help!

Thanks,

Richard.

due to no response from developer, I almost gave up. But after some digging, found a quick way to resolve the Duplicate Ticket/Ticket already exists issue.

within the createticket.php, around line 115, you’ll find this code:
if (isset($_POST['submit'])) { $exists = $db->query_first("SELECT `ID` FROM ".DB_TABLE."tickets WHERE `body`='".htmlspecialchars($_POST['body'])."' AND SECOND(Now()-`created`) < 60;");

I changed it to this:

if (isset($_POST['submit'])) { $exists = $db->query_first("SELECT `ID` FROM ".DB_TABLE."tickets SECOND(Now()-`created`) < 60;");

It resolved the issue for the time being, but not sure what problems this will cause in the long run.

Update at your own risk!

no thanks to the developer for any help with this, despite multiple requests!!

Some problems with this script, something to do with my htaccess file? Please can someone help me, the developer has not responded for weeks and has ignored all of my emails.

1. Cannot update tickets – says “Processing” forever.

2. Cannot delete tickets – says “Deleting” forever. If you go from the ticket page after trying to delete a ticket, then return and try again, the dialogue box says “Ticket Deleted”, but it is not.

3. Cannot assign anyone to a ticket, AJAX search never finds anything. I bought this just yesterday (14th March 2012) so have the latest version.