An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by siredesigns.

Frequently Asked Questions

How do you install Quicktick?

Unzip the contents of Quicktick to your web domain, then visit install.php. For example, if you unzip the contents to www.yourdomain.com/quicktick then simply navigate to www.yourdomain.com/quicktick/install.php. From there you will be walked-through how to install it.

How do you update Quicktick?

1. Make a backup of your Quicktick installation as well as of your database in case something goes wrong.

2. Unzip the contents (and overwrite current files/merge so no files are deleted, just replaced) of the most recent version of Quicktick to the folder it is installed.

3. Navigate to www.yourdomain.com/quicktick/update.php

4. Run the installation.

5. Delete install.php and update.php

(Optional if updated before Version 2.0) Delete previous PHPMailer class, as now Swiftmailer has been integrated. (Files to delete, within the inc/ folder: class.phpmailer.php, class.pop3.php, class.smtp.php).

If I already purchased, do I get updates in the future?

Yes, you get unlimited updates to every future version of Quicktick available on CodeCanyon.net, or any other Envato site. When an update is released, simply go to your MY ACCOUNT > DOWNLOADS section and re-download Quicktick.

How do I remove the inspirational quotes on the left hand side?

On line 400 of inc/functions.inc.php change:
$ran = rand(1,5);
to
$ran = 0;

How do I style the table-listing of the Tickets?

If you look at the Source of the View All Tickets or Assigned Tickets page, you will notice that Quicktick automatically creates CSS classes corresponding to the names of departments, priorities, and statuses.
<tr> 
 <td style="text-align:center;"><a href="tickets.php?id=683">#000683</a></td> 
 <td>Tommy Myron</td> 
 <td>Testing Subject Here...</td> 
 <td>4 days ago</td> 
 <td>3 days ago</td> 
 <td class="priority-info-only"><span>Info Only</span></td> 
 <td class="status-open"><span>Open</span></td> 
 <td class="department-web-content"><span>Web Content</span></td> 
</tr>

Therefor, you can add styles to these specific table cells in order to colorize them. For example, the below code colorizes the Status cell for any ticket that is ‘Open’.

.status-open {
font-weight: bold;
background: #fac7c7 !important;
color: #3D0707;
text-align:center;
}

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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