QuickTick - The Deployable Helpdesk

News and Updates

Feburary 8th | Version 2 on the Way There is an update in the pipeline. Originally scheduled for the 6th, the user to offered to pay for additional features will be paying on Thursday. So, the release date is tentatively moved to February 11th. Some new features include:

• Ticket Assigning to Specific Admins/Managers/Staff
• Incorporation of SwiftMailer, SMTP , Sendmail, and Mail()
• General Code optimization

Description

QuickTick is a full-featured online help-desk and ticket support system. It is powered by PHP and MySQL with a touch of jQuery to provide for a seamless and perfect experience.

Requirements and Features

QuickTick runs on PHP 5 + and MySQL 4+. Tested on ThePlanet, SiteGround and BlueHost and all work fine without a hitch. Any host with Fantastico DeLuxe should work fine. QuickTick features everything you’d expect from an enterprise helpdesk, like:

• Live ticket search and column sorting
• Custom system messages, personalized through {tags}’s
• User ranking system (Administrators, Managers, Staff and Users) with privileges
• Assign staff to specific departments, only view tickets within that department
• SMTP option powered with PHPMailer
• jQuery/Ajax enhancements and dialogs
• Fluid layout, fits all web browsers
• Create unlimited tickets, departments, and edit on the fly
• Admin and Client user registration
• Create unlimited custom status’s and priorities
• Attach file(s) using uploadify to tickets and replies and download securely
• “Internal Notes” so only Administrators can see
• Gravatar enabled

Login Credentials

Website to login is http://quicktick.sirestudios.com/. The format for the below credentials are (login email / password). Note: File has only been uploaded for about 14 hours and people are already abusing the demo. I have disabled User updating from within the demonstration link. The purchasable version will of course have this feature.

• admin@quicktick.com / test
• manager@quicktick.com / test
• staff@quicktick.com / test
• user@quicktick.com / test
• user2@quicktick.com / test
• user3@quicktick.com / test

Other Notes

All Ajax features degrade nicely on the public-facing side. So even if your clients/users are living in the stone-age and don’t have JavaScript enabled, they can still easily update or delete a ticket. Also, if a client calls you, you can quickly create a ticket on their behalf from within the ‘Create a Ticket’ link.

This is Version 1. I have checked and double checked in all browers with and without JavaScript enabled and everything seems to work perfectly. However, if you find any bugs or formatting issues, don’t hesitate to send me a message. As my previous buyers can vouch, I release fixes within hours of being informed.