An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, ThemeCatcher, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from ThemeCatcher:
- Searchable support site and forum (preferred, fastest response time)
- Contact form on our profile page (medium response time)
- Item comments (slowest response time)
We will answer all questions or comments! We aim to respond to all messages within 24 hours on weekdays. It is possible on weekends you may not get a response until Monday morning.Support for our items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.