An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by TrueThemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from TrueThemes:

In many ways you could say that our main product is outstanding theme support. It’s what we work on the hardest. 90% of our staff is in some way dedicated to this process.

Purchase this Premium Theme with confidence in knowing that you will be fully backed by a dedicated team of amazingly friendly website professionals.

Need help with a product? Let us help you:

Cheers

Frequently Asked Questions

How can I give the ProPanel it’s own Menu button rather than having it appear under the “Appearance” section?

This is a super easy process. Simply do the following:

- Open up this file: /Wordpress Files/admin/admin-interface.php

- Scroll to line 21 in the code

- Change “add_theme_page” to “add_menu_page”

- That’s it. Save and rejoice ;)

Can I use the ProPanel in a Wordpress Theme that I plan to sell?

Yes. You can indeed use the ProPanel in a Wordpress Theme for re-sale, however this will require purchasing the Extended License.

Please note that the Extended License is only valid for a single theme, so you will need to purchase an additional Extended License for each new theme that uses the ProPanel.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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