An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by wpbuddy

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from wpbuddy:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
What we need:
  • The purchase code of the item you’ve bought via one of Envatos marketplaces
  • The name of the plugin you’re using
  • A detailed problem description
  • Maybe temporary access to your website (username/password) as well as FTP access

Frequently Asked Questions

Have any questions?

Please visit the Product Countdown FAQ page.

Have a question which was not yet answered?

Please tell me using the support form on my website

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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