An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by phpface

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from phpface:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Support forum opening hours are 9AM-6PM UTC+7 Mon-Fri (Vietnam)
  • Requests will be answered in 24 hours during opening hours (weekends not included)
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

why do I get 404 error when view ticket detail or created a ticket?

Plugin use Custom Post Type (CPT) and does not set it when actived, so you must go to Settings/Permalink at Backend and click Save Change button.

How can I create The Form/Listing Page at Frontend as your demo.

I develop Debug Tool to help you easy to set the valid settings.

Go to PressTickets/Settings and select Debug tab, press “Press Me Now!” button, Plugin will notice you the valid settings, and you need to follow up the notification for the action as: - Create “Create Ticket” From. - Create “Listing Ticket” page. - Email ….

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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