An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, phpface, will respond to buyers’ questions and provide limited support through this item’s comments.
Additional information from phpface:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Support forum opening hours are 9AM-6PM UTC+7 Mon-Fri (Vietnam)
- Requests will be answered in 24 hours during opening hours (weekends not included)
- Customization and installation services
- Support for third party software and plug-ins
Frequently Asked Questions
why do I get 404 error when view ticket detail or created a ticket?
Plugin use Custom Post Type (CPT) and does not set it when actived, so you must go to Settings/Permalink at Backend and click Save Change button.
How can I create The Form/Listing Page at Frontend as your demo.
I develop Debug Tool to help you easy to set the valid settings.
Go to PressTickets/Settings and select Debug tab, press “Press Me Now!” button, Plugin will notice you the valid settings, and you need to follow up the notification for the action as: - Create “Create Ticket” From. - Create “Listing Ticket” page. - Email ….
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.