An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
why do I get 404 error when view ticket detail or created a ticket?
Plugin use Custom Post Type (CPT) and does not set it when actived, so you must go to Settings/Permalink at Backend and click Save Change button.
How can I create The Form/Listing Page at Frontend as your demo.
I develop Debug Tool to help you easy to set the valid settings.
Go to PressTickets/Settings and select Debug tab, press “Press Me Now!” button, Plugin will notice you the valid settings, and you need to follow up the notification for the action as: - Create “Create Ticket” From. - Create “Listing Ticket” page. - Email ….
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.