Discussion on PressTicket - Advanced HelpDesk For Wordpress

46 comments found

Hi

Have you managed to find out if you can implement the solution where people can submit tickets via email….email piping etc..? If you can get this working I will most definitely purchase this.

Thanks,

phpface

Hi, that’s function is not available.

Thanks.

Hi, Just a few questions so I know I get what I need?

1. I look for a ticket system where the visit have to register to place a ticket. This ticket shall be personal ond only for the creator of the ticket and the receiver that handle it.

2. I need to be able to create the forms myself. There will be 3-4 different forms to choose from when you fill in the ticket and there will be 3-4 different text fields and drop/check boxes and upload of photos in each form.

Is this possible white your software?

Hi, I have different customers on the website, is that possible to have different/independent support ticket areas on their custom pages?

skuglin Purchased

I’m having issues with the editor box for the details to open a ticket. I have disabled plugins but that did not seem to work. See how the editor is not displaying properly here: http://rvtechsolutions.com/ticket/ Thanks!

phpface

Hi, please share me an account for testing through my profile contact form, your site required login.

Cheers.

Hey, looks great. Can I post a FAQ section that my clients are able to see after they purchased a support plan?

Thanks, Andy

Hi

I’m the manager of a ask a librarian service in France and looking for a new tool to manage our questions and answers, about 3200 Q&A per year and 100 staff, can you tell me if your plugin can manage a limited answer time? We promise 72 hours maximum answer to our patrons, is it possible to deal with this limit in your system? I mean to be notify if one ticket is late.

Do users have to create account to submit a ticket? I prefer not in my service, and it is very important for us…

Do you have also an possible integration with formidable plugin for wordpress (form plugin?)

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