An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by wptitans
They will respond to buyers' questions via their own support system.Go to item support
Additional information from wptitans:
Thank you for purchasing one of our Premium WordPress Themes and Plugins. We’re extremely fond of our customers; your patronage is what keeps WPTitans going!
The WPTitans Forum is a free support forum with registration. Monitored Monday through Friday, from 10:00am to 9:00pm Central European Time. We do our best to respond within 48 hours from the time you enter your request, although the response is often the first 24 hours. We appreciate your patience.
Regretfully, we cannot provide support for installation, administration or customization of the native WordPress platform, 3rd party plugins or other WordPress themes or plugins. Our support covers the installation of WPTitan Premium WordPress Themes and Plugins, as well as bug fixes and packaged theme features.
Thank you for reading. We appreciate your cooperation in making our forums friendly and helpful. Enjoy your WPTitans products!
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Won a Competition
- Exclusive Author
- Sold between 250 000 and 1 000 000 dollars
- Author has had an Item Featured
- Author was Featured
- Has been a member for 3-4 years
- Bought between 100 and 499 items
- Referred between 50 and 99 users