Powerful PHP Helpdesk/ Support Ticket System

I’m a little confused. In the “replies” section of the Admin, how do i get the “customer’s” reply to go there? I can only get the Admin reply in there.

When the admin posts a reply to my support question, i’m sent an email saying that my ticket is updated. Intuitively, i’d think that replying to that email will add to the thread, but it doesn’t.

Thanks for your help. This is something that i’ll probably get once i know it works!

hi , cool script there…but this would be great if you code like the questions arranged in categories [ presale . purchased , not working,support etc etc ] . so that we as admin can solve quesries easily rather than remembering all customers as who is who and what does he want…

Excelent script! Use MySQL, Plain Text or other DB? Any suggestions: 1) Send a email when i put a new ticket – to me and admin (support@...) 2) Send a email when the admin close the ticket 3) Show date-time of tickets (open and close) 4) Include attachments Thanks from Argentina.

What happens when the ticket is replied to by the admin team? as I wrote a ticket and saw it in the admin panel and I would have thought it would send me an email to say there has been a reply to the ticket with a link etc.

Is it possible to adjust languagae setting/chars to another language? Namely Czech language UTF -8? I get strange chars when using anything except pure Enlglish.

Does it generate a ticket id?From the demo it doesn’t seem to have one(unless i’m missing something). Also, this is in regards to the inquiry similar to johnb41’s, does the system create a thread of the replies i.e customer submits a ticket, admin replies, customer replies, admin replies, customer replies with a thank-you, admin closes the ticket—have all this in a thread form in the admin interface?

Is there paging in the ticket listing? Now it looks fine but what happens when you have 10.000 closed tickets?

A nice feature would also be if the script would generate a password for the customer/user and send it with the ticket link. Some people may write very private stuff and give their e-mails. A password would prevent other people accidentally ending up in the ticket pages.

A third nice feature would be if the script could compare the previous tickets and if there is tickets from the same e-mail address, then the ticket page would have a listing of other tickets made by the same user.

Hi, I love the system. I picked up a copy and really appreciate the simplicity. If I get time I’ll customize this for my site, otherwise it’s just going to sit on my localhost for a while

@The Author—Some of these requests are a lot of work for an $8 script. I think you should build a separate version with more features that cost more to make it worth-your-while.

Also if you want this to be Czech/UTF-8 compatible, it’s very easy. Go to your SQL and make the mysql tables collation: utf8_general_ci

And in your HTML headers use: [meta http-equiv=”Content-Type” content=”text/html; charset=utf-8”]

(Replace the [ ] with the HTML Tags)

- Jesse

hi, excelent script, but i have a problem:

i don’t like the same tickets. example: i have 10 tickets from different people and all says “link not work”

how i can do to accept only the first ticket and avoid doubles?

thanks and sorry for my bad english.

omg, first day of use and i’ve spammed, 981 tickets opened in a few hours. definitively this need captcha. so sad.

Looking at the demo its just full of spam posts by what looks like bot’s.

Stay clear of this script people if you like your time and customers.

The demo seems to be getting a large amount of spammed submission from your form, you should add a captcha real soon?

Until the script has a built in captcha to prevent spam I wont be buying it!

Some sort of response would be useful too

No logout function from admin and apparently no pagination/sorting seems to be a huge oversight as well…

When a ticket is closed, there needs to be a way that the user can not reply to the ticket.

Demo is Down!!!