An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Miguel_Vasquez, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from Miguel_Vasquez:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to comments

Frequently Asked Questions

Sitemaps not found

If you have since version 2.5, copy this code to the end of your htaccess file to work correctly the sitemaps.

If you are downloading from version 2.6 or higher NOT COPIES!

RewriteRule ^public/sitemaps/sitemaps\.xml$ public/sitemaps/sitemaps.php [L]

I can not sign in or register

if your URL in Db.php is well: http://site.com can not enter if the URL have the www

To not have that problem with this can add to .htaccess the following code:

RewriteEngine On 
RewriteCond %{HTTP_HOST} ^(www\.yousite\.com)(:80)? [NC]
RewriteRule ^(.*) http://yousite.com/$1 [R=301,L]

If you want your site to always be so: yousite.com And if you want it that way: www.yousite.com add this then:

RewriteEngine On 
RewriteCond %{HTTP_HOST} ^(yousite\.com)(:80)? [NC]
RewriteRule ^(.*) http://www.yousite.com/$1 [R=301,L]

Important Do not delete the other lines. Htaccess

If the problem persists, verify that the “mbstring” is enabled

Youtube and Vimeo sharing feature gives ‘Error’

Verify that allow_url_fopen (PHP.INI) is ON

Bug Soundcloud

Go application / functions.php line 405

and replace this line
$oembedURL = 'soundcloud.com/oembed/?format=json&url=' . urlencode( $url );
for this
 $oembedURL = 'soundcloud.com/oembed?url=' . urlencode( $url ).'/&format=json';

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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