An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by Miguel_Vasquez.

Frequently Asked Questions

Sitemaps not found

If you have since version 2.5, copy this code to the end of your htaccess file to work correctly the sitemaps.

If you are downloading from version 2.6 or higher NOT COPIES!

RewriteRule ^public/sitemaps/sitemaps\.xml$ public/sitemaps/sitemaps.php [L]

I can not sign in or register

if your URL in Db.php is well: http://site.com can not enter if the URL have the www

To not have that problem with this can add to .htaccess the following code:

RewriteEngine On 
RewriteCond %{HTTP_HOST} ^(www\.yousite\.com)(:80)? [NC]
RewriteRule ^(.*) http://yousite.com/$1 [R=301,L]

If you want your site to always be so: yousite.com And if you want it that way: www.yousite.com add this then:

RewriteEngine On 
RewriteCond %{HTTP_HOST} ^(yousite\.com)(:80)? [NC]
RewriteRule ^(.*) http://www.yousite.com/$1 [R=301,L]

Important Do not delete the other lines. Htaccess

If the problem persists, verify that the “mbstring” is enabled

Youtube and Vimeo sharing feature gives ‘Error’

Verify that allow_url_fopen (PHP.INI) is ON

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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