333 comments found

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years
dymytrov Purchased

Chat was running on Windows, I did not touched to code when suddenly it returned me error http://goo.gl/mWBjOo

I checked in admin and it appeared that guest wrote me a message, now replying to him with web interface.

Restarting program shows me the same error,

Program not working :( Can you help?

Default-user
dymytrov Purchased

closed all current chats and problem solved

ClientEngage

Good to hear, thanks for purchasing and all the best!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hey guys, do you have the brazilian language? tks

ClientEngage

Hi fgiglio,

Thanks for your interest. Please note that Portuguese is not included out-of-the-box. That said, the system is multilingual and you can translate it yourself – the documentation for this is included.

Best wishes, ClientEngage

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi

I purchased this php chat and have found problems with safari when you click on the live chat it refreshes the page then opens up the live chat window.

I tried it on the demo site and my own site and the behavior is the same.

Any help would be much appreciated.

ClientEngage

Hi gotrain,

Thanks for purchasing – although I can’t see the “Purchased”-badge.

That’s the normal behaviour. Safari does not allow 3rd-party cookies. Therefore, the chat redirects the visitor to the chat-server and back to the originating page and then opens the chat.

This only happens until the session has been established. So, once you’re chatting, it won’t “refresh” anymore.

Long story short: this behaviour is intended on Safari since, otherwise, the chat would not be able to work cross-domain.

Best wishes, CE

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi. I buy this script to day. i have a problem.. I m using jquery.min.js code.. I am using my slider this plugin. but .. when I together jquery.min.js and

<script type=”text/javascript”> function loadVC() { var vcjs = document.createElement(‘script’); vcjs.type = ‘text/javascript’; vcjs.src = (‘https:’ == document.location.protocol ? ‘https://' : ‘http://') + ‘localhost/lapponiahomes.com/chat/chat’; var s = document.getElementsByTagName(‘script’)[0]; s.parentNode.insertBefore(vcjs, s); }; if (window.addEventListener) window.addEventListener(‘load’, loadVC, false); else if (window.attachEvent) window.attachEvent(‘onload’, loadVC); </script> this script together is not working can you help me please

ClientEngage

Hi alanyatasarim,

Thanks for your purchase. Could you please upload the system (i.e. not on localhost) and send me a link so I can check it for you?

I am fairly certain that it’s an issue with an outdated jQuery version. You can also try updating jQuery yourself first.

Best wishes,
ClientEngage

ClientEngage

Hi, I am just posting here to make your huge paste disappear. A link would have been sufficient. ;-)

ClientEngage

And again.

ClientEngage

I just had a look at your site and your jQuery version is outdated and incompatible with VisitorChat. You are currently including jQuery v1.5.1.

Once you update it to a more recent version (e.g. 1.11) it will work. You may also have to include the jQuery Migrate script to keep older plugins from breaking.

Kind regards, ClientEngage

Default-user

So how can I update without breaking my slider

Default-user

This way I can update the code when the slider is failing ( http://jquery.com/download/)

ClientEngage

Use this to replace your “jquery.min.js”: http://code.jquery.com/jquery-1.11.1.min.js

And include this afterwards: http://code.jquery.com/jquery-migrate-1.2.1.min.js

And then your other jQuery plugins. Apologies, but there is a notice regarding the required jQuery version in the “System Requirements” section of the item page.

Best wishes,
ClientEngage

Default-user

Hi I could use some of this lisans site. could you help us out on this computer cannot use the software tell you step by step.

Default-user

Thank you the previous problem has been resolved

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years
  • Italy

Hi, First of all, I want to offer you my compliments for the app VisitorChat, it’s great!

I spotted a problem with VisitorChat, precisely with “Windows Client”.

The installation ended well, I included the right endpoint (http://www.gtoursvacanze.it/chat/), the right email and password. (f.dibattista@intuizionicreative.it)(sicurezza0) but the message “The server returned malformatted data. Please re-start the application.” sometimes appears when I chat online. The error code appears even if I launch again the app, and then it seems to work again.

What does it depend on?

Aruba is my host (www.aruba.it) info.php: http://www.gtoursvacanze.it/phpinfo.php

Thank you very much, and congratulations once again.

ClientEngage

Hello intuizionicreative,

Thank you very much for the purchase and the kind words.

I have just logged-in with my own Windows client and I can confirm that it works for me. This means that your problem is likely a client-side network issue. Please make sure that no firewall or network policy interferes with the chat’s connection to the server.

If you cannot make it work client-side, I am afraid that you will need to kindly ask Envato for a refund.

Best wishes, ClientEngage

P.S.: you publicly posted your password, please make sure you change it. ;-)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How we use your live chat application. I opened the admin panel

ClientEngage

Hi alanyatasarim,

Thanks for purchasing. Now you need to include the chat’s JavaScript snippet (to be found in the Settings area) in your website’s template and then hit “Go Online” and wait until your visitors start talking to you.

Kind regards, ClientEngage

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

hi there

I’ve been using for a week now, and it’s great.

will you add these features ? I hope you could consider these.

- broadcast to all (to each user who currently on the page where livechat is enabled) —> no need to login, user who is on the page, will automatically get notification. —> so now we (admin) could start the chat to every user who is on the page.

- add mobile phone column (instead of name & email only)

- past discussion shows “last page” column (where did the user visit last)

Default-user

1 more.

I noticed a bug.

those are the steps reproducing error =

1. user input name & email 2. user start chatting with operator 3. all operators OFF 4. user still open the browser (so the session is still on) 5. user chat / enter a message 6. it will shows all operators are offline,

and the user’s inputted message is gone.

it should be sent to admin’s email. automatically converted to enquiry.

I noticed it will change to enquiry mode ONLY IF = user is not already logged in and all operators are off

ClientEngage

Hi R0CKABILLY,

Thanks for the suggestions. I will note them down, but I can’t make any promises.

Moreover, thank you for pointing out the “bug” you noticed. Please note, however, that this is the intended behaviour. The chat behaves this way in case an operator logs off in the middle of a conversation and then comes back.

If a visitor wants to send an enquiry, they just need to hit “Exit” and then send the enquiry.

Kind regards,
ClientEngage

  • Has been a member for 0-1 years

if i install it on 1 site, and then it is possible to paste code on 5 different site.

i own 5 site, but i require only 1 desktop client. from 1 desktop client i want to manage all 5 sites.

so possible like that ?

Do i have to purchase 5 licence or 1 can purchase 1 licence and show chat button on multiple sites ?

ClientEngage

Hi chr_52419,

You can install the chat on one server (one license) and then include it in all of your five websites (provided your server has sufficient resources) by pasting the JavaScript snippet. That way, all chats will be routed to your central desktop/web client.

That said, there are no separate settings for your sites. So, for example, your chosen language and style/colour will be the same across all of your sites.

Best wishes,
ClientEngage

Default-user

Thank you for prompt reply. Few more queries 1. Can we design question form before beginning of chat. Means what fileds should be there 2. Is it possible to get missed, offline and already chat transcript details on our email automatically 3. I saw demo on your site. Visitors don’t have option to get chat transcript on his email ?

ClientEngage

Hi there,

1. Nope, sorry. Unless you are happy to get your hands dirty in the code.

2. No, but there is an enquiry-function which will be logged in the database and emailed to you when you’re offline.

3. I’m afraid not – there is no facility for requesting chat transcripts for visitors.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 3-4 years
tarik33 Purchased

Hi, I inserted the code as the VisitorManual Chat says but insn’t work.

My site is www.ecopag.com.br

Could you help me?

Best Regards, Tarik

ClientEngage

Hello tarik33,

Thanks for purchasing – of course I can help you.

I just had a look at your website and the problem is that you are including two versions of jQuery. Once you remove <script src="js/style-switcher/jquery-1.js"></script> it should start functioning.

Kind regards,
ClientEngage

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years

Hello..

any idea to use this with an app in a mac

ClientEngage

You can use the web-based client with Safari/Mozilla/Chrome on Mac. However, there are no plans for a desktop client for Macs.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

can this be disabled on mobile devices?

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hi there, am I right in thinking that if I get 2 versions of this and put on 2 different sites the windows based chat modal will allow me to chat with visitors on both sites simultaneously? Can I still use this version on wordpress, although not as a plugin but have it work on a wordpress site?

ClientEngage

Hi noctatheme. Yes, you can include the snippet in two sites (it i irrelevant whether it is WordPress, Joomla! or plain HTML templates) and you can chat with both simultaneously. However, please note that you have to use the same chat-style/settings on both pages.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 0-1 years

Hi! I bought you system for creating surveys and I’m really happy with it. Now I wonder if you’d be willing to help me install this just like you did with the survey system. Is that something you would do? Last time I provided you with a FTP, and created MySQL and all that stuff for you. I’d really appreciate it. Thanks!

ClientEngage

Hi yarseollc,

Please disregard my answer via email. I assumed you wanted me to install an unrelated script free of charge. ;)

If you decide to purchase VisitorChat, I will help you install it if you run into any trouble.

Best wishes, ClientEngage

yarseollc

Awesome! So what are the basic requirements for this?

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