393 comments found

Interested in purchasing this but wondering if I should wait for the standalone (non-WP) edition of Uberchat. What features does Uberchat have that this script doesn’t? Do you have a roadmap for the standalone version of Uberchat?

Kind Regards!

ClientEngage

Hi jtech,

The WordPress plugin UberChat has additional features such as canned responses, operator-initiated chats, more customisation-options, a more modern layout and a general overhaul.

That being said, and as you already noted, it’s only available as a WordPress plugin at the moment and not as a standalone version.

It’s currently being developed and should be released within the next four weeks. Once that has happened, I will search through my comments and give you a shout.

Best regards, ClientEngage

Default-user

Thank you kindly for your quick reply! Do you need any beta testers with Moderate to Advanced PHP experience as well as HTML/CSS/Javascript (including various frameworks)...for the stand alone version of Uberchat that is..

deurkruk Purchased

Hi. Is it possible to open the chat (vc_chat_container) with a link on the website? I’d like to tell something about the chat and when clicking on this information, the chat should open.

ClientEngage

Hi deururk, thanks for purchasing! And yes: you can.

Default-user
deurkruk Purchased

Great, thanks!

It’s Allen,I need your help,our IT has no experience for installing visitor chat and can’t read english,two questions below:

1?When I install downloaded file,and show endpoint,our website:www.procurementchina.com,which means endpoint should enter:www.procurementchina.com,right? A/ what’s endpoint meaning for ? B/ How about email and password? what we could fill in? need to register somewhere or pls explain?

2?I have installed software downloaded,Pls tell me how to run well this software both in our server and my computer,Need to add your program code into our website programs or has other way to complete this?

Sorry to disturb you so much, My email: 1916056218@qq.com Pls send me a email on how to install vistor chat for whole intallation procedure ? Our IT is waiting for your further instruction.million thanks!

ClientEngage

Hi Allen_nhb,

Thanks for purchasing.

The download comes with a detailed handbook. All you need to do is upload the software to your sever, create a MySQL database and follow the instructions.

Then, once you have installed the software, you will know your email/password and endpoint and can proceed to configuring the Windows client.

If you’ve still got trouble: please send me an email through my author profile (providing all the necessary details so I can help you).

Best wishes, CE

Default-user

Thanks,still one question: after Ticking “I agree to the above item” The next page shows:database username and Password: Username—I could enter Allen (or others. at random?) Password:still at random? or need our company server’s password? by the way:what’s used for password at this place? Sorry to bother you again,Have a wonderful day!

ClientEngage

Hi Allen_nhb,

It sounds a bit like you’ve not installed a PHP script before. ;-)

You need to log-in to your webhosting-panel and create a MySQL database – give this database a name that works for you.

Then, take note of the username, password and database-name and enter them in the second screen (this is a one-off configuration).

If the database-details you entered are correct, you can proceed to the next steps of the setup. Here, you can create the administrator and so forth.

You have a wonderful day, too!

hi , do you application window for demo ?

somsan

example like this web or not https://www.mylivechat.com/ ? on your demo link i not see bottom register so do you have bottom register ?

ClientEngage

Apologies, I don’t quite understand. The chat does what it says on the tin. Feel free to take a look at the demo to see if it fulfils your requirements.

somsan

thanks for your good answer

I still cant install the script.. it is showing blank page i followed the installation guide but it is still showing blank page when i open it..

ClientEngage

Hi joshbender,

Did you give recursive write access to “app/tmp/”? All subdirectories, and their subdirectories (e.g. “app/tmp/cache/persistent”) need to have write-access.

If you can’t get it resolved, you can contact me through the author profile.

olujames Purchased

I have come here to see what issues other people are having and it looks like I am not alone. I have used this script for a while and it worked fine, but when php and mysql where upgraded to 5.4 and 5.5 respectively, the website broke and it has been impossible to get the script going. i have installed hundreds of php scripts, but this has become impossible to install again. Admin has been of help, but all their instructions have not helped to get the website going again. I have no doublt therefore that there are installation issues with this script. Why is it not easy to install just like other scripts?

Default-user
olujames Purchased

my installation is showing a blank page as well.

ClientEngage

Hi olujames,

The issues you found other people having were all resolved by overwriting the installation with the “UPDATE” directory (and to not, ever, upload both at the same time) and clearing the cache. If that does not work for you, I would simply need to have a look so I can fix it.

In fact, it is running on my demo site on PHP 5.5 and it works with all versions above the one that is advertised.

Given access to the installation-directory, I always offer to connect and get it fixed.

Of all 600 sales, there have only been three cases where it could not work – and that was due to incorrectly configured PDO extensions which are the responsibility of the ISP/sysadmin.

Again, I’d be happy to help you out with a URL and FTP-access to the installation directory.

Best regards, CE

It is possible that each operator meets its exclusive customers? Example operators: Financial, support, sales …

ClientEngage

I’m afraid not – all chats are combined in the operator view.

Hello when will be avalible app client for mac users? Then we will buy it. Nice work.

ClientEngage

Hi PSpot, thanks for your interest. I’m afraid, there won’t be a Mac client. But thanks for the kind words!

it is possible talk to be separated by operator?

ClientEngage

Hi there. All operators can see all chats and then simply join them on a first come, first served basis.

hi,

is it possible to change sound alert?

ClientEngage

Phew! Glad you like it! :-)

May I ask what happened that it’s under control now?

hyperjassi

just add the canned responses in the next version. that ll be great :)

hyperjassi

oh nothing , win app crashes.. sometimes. but its stable now… something to do with “Microsoft Update” o.O

I get logged out without reason after a few moment.

Access not allowed.

hyperjassi

I am just using adblock , but i am also using it on chrome…!

hyperjassi

we need to figure this out. i am using firefox as my default. any ideas ?

ClientEngage

Hi, let’s please keep it in one comment thread. I replied to the other one.

1 more thing, i can see thatthe gravitar image is auto detecting, but i want to load the gravitar icon to load over https since we need to keep everything over ssl. please tell me which file to edit so we can get it done.

ClientEngage

Hi hyperjassi,

Please open “app/View/Content/chat_javascript.ctp”, search for `http://www.gravatar.com/avatar/` and add the `s`. Afterwards, please go to the VisitorChat-Settings and hit “Save Settings” to clear the cache. For future comments, would you be so kind to reply to one of your previous comments rather than creating new ones?

Hi 2 issues, ned to be fixed

1. Gravititar linos on enguiry and discuessions page need to be https 2. Firefox 35 and 36 logs session out after some time.

Checked on winxows 7 ubuntu Different pc different isp.

Checked without any addon activated.

ClientEngage

Hi hyperjassi,

Thanks for pointing that out with the avatars and SSL. I’ll submit an update. Once it has been approved, you only need upload the “UPDATE” directory over your installation, run the update and then go to the Settings screen and hit “Save”. I cannot reproduce the issue with Firefox – I tried 35 and 36 on Windows as well as Ubuntu and it works fine for me.

ClientEngage

The update is now in the review-queue. Once approved, you only need to replace the files “app/View/Content/chat_javascript.ctp”, “app/View/Content/admin_chat_javascript.ctp” and “app/View/Helper/LayoutHelper.php” and then hit “Save” on the Settings-screen.

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