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419 comments found

Hi, is it possible add a function of predefined text, For example, when I type the text: “hello”, the text “hello, good morning” appears. With this I can give a faster help to my clients

ClientEngage

Apologies – your comment appears to have been marked as read by accident. This sounds like the server is slow to respond. Please go to your WordPress-dashboard, then “Settings” under the “UberChat” tab and then look for “Duration between chat-polls” under “Functional Settings”. Now, please select a longer duration (start by trying-out 5 or 6 seconds) and click “Save Settings”.

Default-user

I do not use Wordpress, I did find this option.

ClientEngage

Apologies, I was answering with regards to the wrong item. Could you please contact me via the author profile?

Hi, is it possible add a function to I send the chat by e-mail to my client?

ClientEngage

Hi williama5,

Thanks not supported, I’m afraid. May I ask you to please keep all of your comments in one thread? It makes it much easier that way. Thank you! :-)

hello. is possible to not show the snippet when it is off-line?

ClientEngage

Hello. In the settings, simply check “Hide Chat When Offline”.

Hi, after upgrade i cannot see gravitar icons in admin panel Discussions and Inquiries. any suggestions ?

ClientEngage

I need to be able to take a look – so it would be great if you could email me. It should look like this: //www.gravatar.com/avatar/706e67f78bbb112ef42408965e31bf6b?s=16&d=identicon.

hyperjassi

Your Fix worked! Happy to say. “Your script now supports End-to-End SSL Connection,” Without any gaps :) Really Thanks :)

ClientEngage

I’m so glad. The Gravatars originally slipped through the net but, as you said, now it’s 100% SSL-ready from end-to-end. :-)

Hi please develop android app.

ClientEngage

Thanks for your interest, but that’s not planned, I’m afraid.

Pre-Purchase Question:

I would love to ask, can I receive messages on my mobile phone when am not logged on my PC and respond to client’s queries via mobile….

And is there any mobile app to be released soon?

ClientEngage

Hi 1987_12. A mobile app for iOS/Android is not planned, I’m afraid. You’d have to use it via a browser instead.

Hi, could not test it on the preview, but does it have an optin to chat only with an specific perator? like i could select to whom i wanna chat with…. something like that

ClientEngage

Thanks for your interest. However, choosing your operator is not supported, I’m afraid.

Hi,

Nice solution.

Is this working via repeating refreshment or via a socket?

Regards

ClientEngage

Thanks for your interest. It uses AJAX polling since PHP doesn’t come with XMPP/websockets/etc. support out-of-the-box.

I just purchased and downloaded your system and noticed the main directory is missing directories/files that are in the update directory?

ClientEngage

Hello there, like I said in my email: apologies for this. You’re absolutely right, the “tmp” directory should have the exact same contents.

It looks like those directories were removed when Envato’s servers re-compressed the archive for distribution.

Once I can connect to your server, I’ll get that fixed for you.

Default-user

:-) I knew I wasnt crazy. Im happy we caught it before a bunch of people started having issues and driving you nuts lol I uploaded contents of tmp, works perfect. THANK YOU SOO MUCH FOR SUCH A BEAUTIFUL PIECE OF CODE

ClientEngage

Haha, phew! I’m glad it’s all in working order now and thanks for the kind words. :-)

How do you bill to put a link below of admin chat to when I click, put a personal message?

ClientEngage

Hi there. I’m not available for freelance work, I’m afraid – if that’s what you meant.

Prepurchase questions:

Agents ability to see what is the current page, which is user viewing is really important, is it technically possible? Do you plan to introduce it?

You write about crossdomain support. I have my site in 2 languages on 2 different domains, questions: Can I handle chats from those sites from one admin interface? Can the sites use different frontend locales?

Can the script configured in that way that user which browsed X pages will have the chat popup triggered with predefined message?

ClientEngage

Thanks for your interest.

1. I’m not currently planning to implement that feature, I’m afraid.

2. Cross-domain is supported. But please note you can only use one language/style/settings at a time. I’m currently working on a full-featured multi-site chat which allows you to “create” numerous chats with different settings and then include those in your different sites. But I can’t make any promises as to when it will be released. Once it is, I’d be happy to let you know in this comment thread.

3. The answer is “no”, I’m afraid.

Hi, Is there a SMTP mail system?

ClientEngage

Sorry, I don’t quite understand.

empcmedia

Is SMTP mail systems available?

ClientEngage

Only for enquiries (the contact-form fallback).

How many licensed desktop software?

empcmedia

Waiting for your reply…

ClientEngage

Server = 1 (please take a look at the Regular License). Client = as many as your server can handle.

ClientEngage

Server = 1. Client = as many as your server can handle.

ZARApps Purchased

Hi

can you give my an estimation on how much concurrent users we can have on the chat system and any advise on how to increase the capabilities.For example if we were looking at british airways who’s site may have hundreds of chat queries.

Thanks in advance.

ClientEngage

Thanks for your interest. If you’re looking at a site that big, you ought to be considering hosted SaaS solutions.

ZARApps
ZARApps Purchased

Can you please clarify the following before I purchase you product:

Can your system work in the following way?

www.domainA.com

.NET site – this is where the chat box resides. Within the website, JavaScript would placed in order to display the chat box.

www.domainB.com

PHP site – this where the Admin operators panel resides.

Can you please illustrate/explain with more clarity on how the chat box would be integrated into website A because we are looking for a simple and robust solution please give us what steps we would need to take.

how is your system different to a hosted SaaS

ClientEngage

You get a PHP admin-panel which resides on any domain/subdomain you wish – this is the actual chat system. It also provides you with a small JavaScript snippet which you can paste into the template of any of your sites (it supports cross-domain usage; although the same settings apply for all sites). I suggest you take a detailed look at the demo system to see if it offers what you’re after.

ZARApps Purchased

Hi

I’ve purchased your product, can we possibly customise the windows based client do you have an editable version of the software as in the package I can only see the exe file.

ClientEngage

Hi ZARApps and thanks for purchasing. The Windows client cannot be edited (other than translations/sounds/settings), I’m afraid – it only ships as a compiled binary (*.exe).

Hello,

I have these error into error.log file wich is increase day after day.

Warning: Warning (512): cake_core cache was unable to write ‘method_cache’ to Apc cache in [/.....path…./lib/Cake/Cache/Cache.php, line 310] Trace: Cache::write() – CORE/Cake/Cache/Cache.php, line 310 DboSource::__destruct() – CORE/Cake/Model/Datasource/DboSource.php, line 3309 line ??

Apc is active on my hosting Php version is 5.3 Chat visitor version is 1.2.2

Any idea ? i can’t solve this by myself and the errorlog file is taking to much space because of this error.

Thanks

ClientEngage

Hi there, thanks for purchasing. Have you given recursive write permissions to the app/tmp directory and all of its sub-directories?

eroll_flint

Hi thansk for answering:

Hi

Yes tmp folder ans all subfolder have chmod 776 Files under tmp and sub tmp have 644

Below the 3 main errors that are repeating over and over (For security, i have change the db name by Databasename and domain by xxxxxx)

2015-05-12 13:22:08 Warning: Warning (512): cake_model cache was unable to write ‘default_Databasename_vchats2_discussions’ to Apc cache in [/data/sites/web/xxxxx/www/support/lib/Cake/Cache/Cache.php, line 310] Trace: Cache::write() – CORE/Cake/Cache/Cache.php, line 310 DataSource::_cacheDescription() – CORE/Cake/Model/Datasource/DataSource.php, line 312 Mysql::describe() – CORE/Cake/Model/Datasource/Database/Mysql.php, line 340 Model::schema() – CORE/Cake/Model/Model.php, line 1321 DboSource::fields() – CORE/Cake/Model/Datasource/DboSource.php, line 2290 DboSource::read() – CORE/Cake/Model/Datasource/DboSource.php, line 1047 Model::find() – CORE/Cake/Model/Model.php, line 2700 DiscussionsController::admin_read() – APP/Controller/DiscussionsController.php, line 351 ReflectionMethod::invokeArgs() – [internal], line ?? Controller::invokeAction() – CORE/Cake/Controller/Controller.php, line 490 Dispatcher::_invoke() – CORE/Cake/Routing/Dispatcher.php, line 187 Dispatcher::dispatch() – CORE/Cake/Routing/Dispatcher.php, line 162 [main] – APP/webroot/index.php, line 92

2015-05-12 13:22:08 Warning: Warning (512): cake_core cache was unable to write ‘file_map’ to Apc cache in [/data/sites/web/xxxxx/www/support/lib/Cake/Cache/Cache.php, line 310] Trace: Cache::write() – CORE/Cake/Cache/Cache.php, line 310 App::shutdown() – CORE/Cake/Core/App.php, line 899 line ??

2015-05-12 13:22:08 Warning: Warning (512): cake_core cache was unable to write ‘method_cache’ to Apc cache in [/data/sites/web/xxxxx/www/support/lib/Cake/Cache/Cache.php, line 310] Trace: Cache::write() – CORE/Cake/Cache/Cache.php, line 310 DboSource::__destruct() – CORE/Cake/Model/Datasource/DboSource.php, line 3309 line ??

Thanks

ClientEngage

Hi and thanks for getting back. Please email me your details if you have not already done so. Then I can take a look at it for you.

egofx Purchased

hi

i am using version 1.2.2 is this the latest version and if not how do i update the script ?

thank you

ClientEngage

Hi there,

You’re already using the latest version – so no need to update.

HI great plugin, all operator are notified when a new chat begin? If one operator take a conversation a second operator can take the same conversation?

Thanks

ClientEngage

Hi Tekkoa, thanks for your interest. The answer is “yes” to both of your questions.

Hello, Can I make the chat system to do not ask visitors username and email before start chatting?

Thanks in advance

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