292 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi Just purchased the php chat installed with no problems working fine but is it possible to have a Windows Client for the mac if not will it be an easy job on creating one.

Great Product Keep up the good work

ClientEngage

Hi extremer1,

Thank you for purchasing the PHP chat script. That said, a Mac client is not currently available and also not in the pipeline for the time being. Developing a client-application from scratch is not an “easy” endeavour, I’m afraid.

Finally, thanks for the kind words and the great rating. Much appreciated! :-)

Kind regards, ClientEngage

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Working fine in Chrome and other browsers. In I.E. we are getting a very annoying popup: Do you want to allow this webpage to access your clipboard.

Is there a workaround for this? It does not happen on the demo

ClientEngage

Hi urlresults,

Thanks for purchasing. However, VisitorChat does not include any code which tries to access the clipboard on IE. Therefore, this message must be caused by a different script and/or combination.

Best wishes, ClientEngage

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

a project to create departments and operators? attendants want to use, but do not have access to delete the logs.

ClientEngage

Hi there arthurguterres,

Thanks for purchasing. Please note that departments are not supported. However, you can use the “Permissions” to disallow operators from accessing the discussion-log (see the demo).

Kind regards, ClientEngage

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

This is pre sale question.

My website host does not allow chat system.

Can I install your system in another host and use on my website?

ClientEngage

Hi roopos,

Thanks for your interest.

VisitorChat works cross-domain – so yes: you can install it on a different host. It also allows you to configure a range of basic permissions for operators – please take a look at the demo to make sure it offers what you need.

Kind regards, ClientEngage

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi there, I would like to purchase your php chat system. I would like to know whether or not it comes with all the source code and your source code is clearly documented? I would like to make changes so it can suite my needs starting from UI designs and so forth. Another question is whose database does the chat use to save all the chats? Will it be a database that I will create myself and have access to? I’m just trying to find out how much portable the app is without it being dependent on your servers or anything outside my environment. Please advise.

ClientEngage

Hi morgs1×1,

Thanks for your interest in the PHP chat script.

Please note that the PHP code is fully viewable and clearly laid-out. Most classes and methods are decorated with some description as to what they do. Please note, however, that the source code of the Windows-based client is not included.

The database is a plain & simple MySQL database which resides on your own server. The chat is entirely independent since everything runs on your own hosting.

Best wishes, ClientEngage

Default-user
morgs1x1 Purchased

Thanks just purchased hope I don’t drop a leg to set it up…

  • Exclusive Author
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items

HI,

Is there available real time online visitor lookup? and inviting them to chat?

Thanks amin

ClientEngage

Hi aminn,

Thanks for your interest. That said, operator-initiated chats are not supported, I’m afraid.

Best wishes, ClientEngage

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hello, is what we can add a language?

in the administration area, there is no sound that is played when a message arrives? it forces a look all the time administration screen?

is it possible to change the images of avatars?

ClientEngage

Hi nico78180,

Thanks for your interest.

1. You can translate the visitor-facing texts from within the admin interface. Additionally, you can translate the entire admin-area by using PoEdit (documentation is included)

2. The notification sounds will only be played if the window is out-of-focus or minimised. If you are not currently using the chat-system, a sound will alert you to any new messages (you can test this in the demo system).

3. Yes, you can sign-up for Gravatar so as to give each operator their individual avatar.

I trust this helps.

Best wishes, ClientEngage

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
pakdevs Purchased

Issue in chat. Customer is not able to fill the details. Chat closes as they start typing. www.dealtoday.pk/alldeals

ClientEngage

Hi pakdevs,

Looks like a permissions issue to me, which affects the session.

Please be so kind to contact me via the Support Tab with all the necessary information – I’ll then get back to you as soon as I can.

Best wishes, CE

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
glontzjr Purchased

Hello!

I have a problem with the script!

In IE8 do not display the corresponding bar chat!

Can you help me? (see website here: www.anunturi-romanialibera.ro)

ClientEngage

Hi glontzjr,

Thanks for purchasing. That said, it works fine with IE8 on my demo-site. Therefore, there must be a conflict with one of the scripts.

I just took a look at your site and found two things at a first glance:

1. You are including jQuery twice

2. You are including jQuery 1.2.6 – that’s six years old

What you need to do is remove all your jQuery references and then include jQuery 1.9.x or greater – I hope that’ll work for you.

Best wishes, CE

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, this is pre-purchase enquiry. Can different administrator (operator) have his own different custom avatar? Many thanks in advance

ClientEngage

Hi zt,

Thanks for your interest. Yes, every operator can get their own custom avatar by signing up for a Gravatar account.

Best wishes, ClientEngage

Default-user

Super, many thanks!

ClientEngage

My pleasure, just make sure they sign-up with the same e-mail address on www.gravatar.com. Best wishes, CE

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
UKbranded Purchased

You got to be joking “By including one single snippet of JavaScrip” I’m looking at the manual and i haven’t a clue! am i missing something here I’m new to all this so its difficult but i was under the impression it would be a simple install

I wish you had been more specific on your instructions, some of us are dummies What do you mean upload content to the web server, is this ‘file manager’ in cPanel? do we unzip the folder and take out ‘visitorchat system’ and install into file manager Can you explain this part and i should get there I’m using wordpress by the way and hosted cPanel

Thanks

ClientEngage

Hi UKbranded,

Thanks for the purchase, first of all.

To me, it sounds like you have not installed many PHP scripts before. All that’s needed is uploading the “System” directory’s contents to your server and following the instructions once you access the installer via your browser (+ preparing a MySQL database).

I’d be happy to do this for you if you contact me through the Support Tab with all the necessary access details (FTP, MySQL, URL).

Best wishes, CE

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • United States

I am getting this error “The IP address is invalid”

I installed the current version. i was trying to check the chat by logging into admin panel in firefox and using chat in chrome.

ClientEngage

Hi juliereader,

Thanks for purchasing. Please note that the message “The IP address is invalid” is not one of VisitorChat’s error messages – so this must be caused by something else.

Still, I’d be glad to take a look for you: simply contact me through the Support Tab on the item page.

Best wishes, ClientEngage

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