411 comments found

Hi, is it possible add a function of predefined text, For example, when I type the text: “hello”, the text “hello, good morning” appears. With this I can give a faster help to my clients

ClientEngage

Apologies – your comment appears to have been marked as read by accident. This sounds like the server is slow to respond. Please go to your WordPress-dashboard, then “Settings” under the “UberChat” tab and then look for “Duration between chat-polls” under “Functional Settings”. Now, please select a longer duration (start by trying-out 5 or 6 seconds) and click “Save Settings”.

Default-user

I do not use Wordpress, I did find this option.

ClientEngage

Apologies, I was answering with regards to the wrong item. Could you please contact me via the author profile?

Hi, is it possible add a function to I send the chat by e-mail to my client?

ClientEngage

Hi williama5,

Thanks not supported, I’m afraid. May I ask you to please keep all of your comments in one thread? It makes it much easier that way. Thank you! :-)

hello. is possible to not show the snippet when it is off-line?

ClientEngage

Hello. In the settings, simply check “Hide Chat When Offline”.

Hi, after upgrade i cannot see gravitar icons in admin panel Discussions and Inquiries. any suggestions ?

ClientEngage

I need to be able to take a look – so it would be great if you could email me. It should look like this: //www.gravatar.com/avatar/706e67f78bbb112ef42408965e31bf6b?s=16&d=identicon.

hyperjassi

Your Fix worked! Happy to say. “Your script now supports End-to-End SSL Connection,” Without any gaps :) Really Thanks :)

ClientEngage

I’m so glad. The Gravatars originally slipped through the net but, as you said, now it’s 100% SSL-ready from end-to-end. :-)

Hi please develop android app.

ClientEngage

Thanks for your interest, but that’s not planned, I’m afraid.

Pre-Purchase Question:

I would love to ask, can I receive messages on my mobile phone when am not logged on my PC and respond to client’s queries via mobile….

And is there any mobile app to be released soon?

ClientEngage

Hi 1987_12. A mobile app for iOS/Android is not planned, I’m afraid. You’d have to use it via a browser instead.

Hi, could not test it on the preview, but does it have an optin to chat only with an specific perator? like i could select to whom i wanna chat with…. something like that

ClientEngage

Thanks for your interest. However, choosing your operator is not supported, I’m afraid.

Hi,

Nice solution.

Is this working via repeating refreshment or via a socket?

Regards

ClientEngage

Thanks for your interest. It uses AJAX polling since PHP doesn’t come with XMPP/websockets/etc. support out-of-the-box.

I just purchased and downloaded your system and noticed the main directory is missing directories/files that are in the update directory?

ClientEngage

Hello there, like I said in my email: apologies for this. You’re absolutely right, the “tmp” directory should have the exact same contents.

It looks like those directories were removed when Envato’s servers re-compressed the archive for distribution.

Once I can connect to your server, I’ll get that fixed for you.

Default-user

:-) I knew I wasnt crazy. Im happy we caught it before a bunch of people started having issues and driving you nuts lol I uploaded contents of tmp, works perfect. THANK YOU SOO MUCH FOR SUCH A BEAUTIFUL PIECE OF CODE

ClientEngage

Haha, phew! I’m glad it’s all in working order now and thanks for the kind words. :-)

How do you bill to put a link below of admin chat to when I click, put a personal message?

ClientEngage

Hi there. I’m not available for freelance work, I’m afraid – if that’s what you meant.

Prepurchase questions:

Agents ability to see what is the current page, which is user viewing is really important, is it technically possible? Do you plan to introduce it?

You write about crossdomain support. I have my site in 2 languages on 2 different domains, questions: Can I handle chats from those sites from one admin interface? Can the sites use different frontend locales?

Can the script configured in that way that user which browsed X pages will have the chat popup triggered with predefined message?

ClientEngage

Thanks for your interest.

1. I’m not currently planning to implement that feature, I’m afraid.

2. Cross-domain is supported. But please note you can only use one language/style/settings at a time. I’m currently working on a full-featured multi-site chat which allows you to “create” numerous chats with different settings and then include those in your different sites. But I can’t make any promises as to when it will be released. Once it is, I’d be happy to let you know in this comment thread.

3. The answer is “no”, I’m afraid.

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