An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by makfak

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from makfak:

I respond to support requests in an item’s comment and those sent through the contact form on my profile.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How do I create a gallery?

If you’re used standard WP galleries:
  1. edit or create a post
  2. click the “Add Media” icon (above the text editor)
  3. upload the images that you want to appear in your gallery
  4. if you edited any of the info about your images – click “Save All Changes”
  5. close the “Add media” window
  6. add [photomosaic] to your post and your gallery will appear in that spot
If you’re using NextGen Galleries:
  1. go to Gallery > Add Gallery / Images
  2. select the “Add new gallery” tab
  3. create your gallery
  4. select the “Upload Images” tab (if you weren’t taken there automatically)
  5. select the images you want to upload and the select the gallery you want them added to
  6. go to Gallery > Manage Gallery and note the ID of your new gallery
  7. go to the post where you want to insert your gallery and add [photomosaic nggid="*"] (replacing the * with your gallery’s ID)

How do I put multiple mosaics on the same page (without using NextGen)?

Simply point PhotoMosaic at another post that has attached images:

[photomosaic id="1"]
[photomosaic id="2"]
[photomosaic id="3"]

If you’re running WPv3.5 you can use the Create Gallery flow to create a list of IDS that you can then give to PhotoMosaic:

-- Create Gallery generates this --
[gallery ids="1,2,3,4,5,6"]

-- replace 'gallery' with 'photomosaic' --
[photomosaic ids="1,2,3,4,5,6"]

You can do this as many times as you like on any page.

How do I reprocess my thumbnails?

If you’re using NextGen…

  1. go to the Options page (Gallery > Options)
  2. select the Thumbnails tab (at top of the page)
  3. I found these settings worked great:
  • Width x Height : 300×300
  • Set Fixed Dimension : unchecked
  • Thumbnail Quality : 100

If you’re using Wordpress’s Galleries…

  1. go to Settings > Media and adjust your Image Sizes (PhotoMosaic uses the Medium image size)
  2. I found these settings worked great:
  • 150×150 (checked)
  • 300×300 <—this is the only size PhotoMosaic uses
  • 1024×1024

Once you’ve changed your settings, you need to get WP to make new images. I recommend a plugin called “Regenerate Thumbnails”. It adds “Regenerate Thumbnails” options to the Media Library and creates a new Tool. It automatically regenerates images for every size (not just thumbnails).

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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