An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by WPAlchemy

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from WPAlchemy:

We will not accept any more support requests through e-mail or Item message forum.

You will be asked to provide your purchase code to validate your account as a customer. Make sure you have this information before you attempt to register. You can get purchase codes for your items from your Downloads page

Support hours are generally Monday – Friday, 10:00am to 5:00pm

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Receive feature requests
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Support for third party themes
  • Issues occurring in versions of Internet Explorer older than version 8
  • Customization requests

Frequently Asked Questions

I have found a bug, what should I do?

If you have found a bug, please report it using the contact form on our profile page. As soon as we receive a bug report, the bug goes in our ToDo list and we will keep you informed about it. When the bug gets fixed we will send you an updated copy of the plugin to your e-mail, before it gets updated on CodeCanyon.

Is it possible to add shortcodes on the notification bars?

Yes, it is possible. Any shortcode should be added on the text of a Caption Layer. It has been tested and working with several shortcode plugins, and even with Contact Form 7.

Can I use Nice Notifications to display Youtube videos?

Yes, Nice Notifications lets you embed any type of HTML code within the Caption Layer. This includes Youtube embed code as well.

What does it mean by ‘WooCommerce compatible’?

It means you can set your notification bars to be displayed on individual product pages on your WooCommerce site.

Do you have an xml import for the dummy bars showcasing in the demo?

No. The demo XML is not provided because a bad use, or even an error of the server while loading the XML data into the WordPress site, can break several things and we don’t want to be responsible of it.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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