An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by nCrafts

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Frequently Asked Questions

I can’t see the Captcha image. What to do?

You need to change your file permissions to 755.

The form on my page does not appear like the one in the preview. On the page, there are huge spaces between fields.

This is probably because your form is enclosed in a pre tag. Use div, instead of pre. In the Edit Page / Edit Post window, go to the text tab to edit the html, and remove the pre tags before and after your nForms shortcode.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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