An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ynh
Frequently Asked Questions
The install file was not found. How can I fix this error?
Please check if you have uploaded the .htaccess file. This file is mostly hidden if you are using the mac or linux operating system.
The installation does not start! I get this error: “The page isn’t redirecting properly”
Make sure that the folder app/tmp inclusive subfolders and files is writable.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.