An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ynh

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from ynh:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

The install file was not found. How can I fix this error?

Please check if you have uploaded the .htaccess file. This file is mostly hidden if you are using the mac or linux operating system.

The installation does not start! I get this error: “The page isn’t redirecting properly”

Make sure that the folder app/tmp inclusive subfolders and files is writable.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.