FactorySoft

FactorySoft supports this item

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91 comments found.

Hello, in this applicationwe cant edit the replies or tickets?

Hi,

You may not edit your tickets or replies, as this would make them not coincide with the emails sent.

Hola.

¿Se puede instalar con PHP 5.5.23, MySQL 5.X?

¿es una aplicación independiente o se tiene que instalar con Joomla u otra aplicación?

Gracias

Hola,

Si, se puede instalar con PHP 5.5.x y MySQL 5.x Es una aplicación PHP nativa, no necesita de ninguna otra aplicación.

Saludos

Gracias por responder… ¿Dónde descargo ó veo el instructivo de instalación?

La documentaciòn se encuentra junto con el producto y puede verla al descargar el producto luego de la compra. La instalaciòn es muy sencilla: sólo crear una base de datos, subir los archivos por FTP y ejecutar /install.php

Saludos

La documentaciòn se encuentra junto con el producto y puede verla al descargar el producto luego de la compra. La instalaciòn es muy sencilla: sólo crear una base de datos, subir los archivos por FTP y ejecutar /install.php

Saludos

Otras dudas:

- ¿La licencia es de por vida? - ¿solo hago un solo pago? - ¿Las actualizaciones están incluidas o hay que pagar por ellas? - El programa es mío o solo es rentado?

Nosotros no vendemos el programa, lo vende Envato a través de su sitio codecanyon.net Por favor lea la licencia en este sitio. Gracias

When client opens a new ticket, is an operator within the chosen department automatically assigned or does the entire department get assigned. My sales team works on commission so if they can all view and reply to a ticket that can make for a very bad user experience.

The entire department get assigned

Hi @author,

I sent you a message.

Hi, Thanks for the nice script. We are happy till now, but may be we are missing something from this script, like user profile picture. Is it possible to add user profile picture or import from Gravatar. Thanks

You have not bought the script. Where did he get it?

Salve, la parte degli Annunci in Italiano non funziona. Se cerco di inserire un Annuncio, mi ricarica la pagina in bianco, mentre in Inglese Funziona tutto

Si noti che è necessario inserire gli annunci in italiano precedenza cambiare la lingua da italiano. Se i problemi persistono, aprire un ticket di supporto http://support.factorsoft.org meglio in dettaglio il problema.

Saluti.

hi i have a couple of problems, 1. when someone submits a ticket that get an email but we don.t to let us know there is on, 2 when i reply to a ticket it always says “not read by client” even if they have. any ideas?

1) You can edit the templates from Support> Email templates.

2) The customer must read the ticket from the system. Perhaps the client only read the email, without entering see the ticket.

1. The emails send to client, but not to any department to notify us that a ticket has been created or responded to

2. the Not read by client does not disappear even if the client goes in and reads it in the system.

i have tested it and these two things do not work.

Hi,

1) when a customer open or answer a ticket, an email sent to the department. 2) Yes, the ticket is marked as read.

We use the same script for support, and runs smoothly.

Please open a support ticket in www.factorysoft.org and send data of access to Metro HelpDesk.

Regards

I need to make 5 emails in 1 department, how to make it?

Hi,

Each department can have a unique email address.

Have all the bugs been worked out, I see there hasn’t been an update in a while. I’d to buy it but there are many complaints.

The script does not have any known bug.

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