76 comments found

nguajardo Purchased

ERROR

DEBUG: INSERT INTO hd_tickets ( clientid, date, title, message, status, priority, product, depid, attachment, reference, user, name, email, lastreply, envato_license, personalized_1, personalized_2, personalized_3, personalized_4, personalized_5 ) VALUES ( \\\”7479\\\”, \\\”1383848265\\\”, \\\”ayudaaaaaaaaaaaaaaaaa\\\”, \\\”

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\\\”, \\\”1\\\”, \\\”low\\\”, \\\”\\\”, \\\”1\\\”, \\\”\\\”, \\\”5493884163\\\”, \\\”7479\\\”, \\\”\\\”, \\\”\\\”, \\\”1383848265\\\”, \\\”\\\”, \\\”\\\”, \\\”\\\”, \\\”\\\”, \\\”\\\”, \\\”\\\” ) ERROR: Incorrect integer value: \\\”\\\” for column \\\”product\\\” at row 1

FactorySoft

Support for any of our products is offered ONLY through our Help Desk system. Please do not post support questions here under the item comments. This is reserved for pre-sales questions. If you have purchased this product and now have questions, please go to http://support.factorysoft.org

how many admins can be made in script? can i see admin demo interface pls? can you add twilio sms verification in the registration if possible?

FactorySoft

Hi,

You can add unlimited administrators.

You can view our demo: http://factorysoftdemos.com/helpdesk/login.php?o=userid

You can not add Twilio verification.

Regards

How much time free updates?

FactorySoft

free update coming soon

hi, a question before buying …. I want only the administrator can register users … is it possible? Thank you, Angelo

FactorySoft

Hi,

Yes, is possible.

Regards

angelosalerno

good buy…..and great care thank

Hello,

When user being register my system e-mail not reach them. can you help me?

Regards

FactorySoft

Hi,

Support for any of our products is offered ONLY through our Help Desk system. Please do not post support questions here under the item comments. This is reserved for pre-sales questions. If you have purchased this product and now have questions, please go to http://www.factorysoft.org

Thank you

Hello, Does your script allow to change the form of your contact form? I mean remove some input, change some input or disable some required fileds? Customize the form?

Thank you

Popsicle

Hello and thank you. No was just a question? Not a request! ;)

FactorySoft

I am sorry.

It is not possible to customize the fields of the contact form.

Best regards

Is source code included with this product.

FactorySoft

Yes, the source code is included.

Hello, I want to purchase this but i need to know these things : 1. Does this work on bootstrap v3.x ? 2. Can the login area be customised upon install to merge the user database (msql,myphp) with my current bootstrap 3 emart program which i bought from code canyon (http://codecanyon.net/item/emart-digital-products-marketplace/6964588) , i need your registration page to serve also as their registration page and user avatar so the customer signs up to both while signing up once (what user signup features you have become their user features and vice versa) 3. I have no technical knowledge will your company install the program and the above for me if i provide the password/user/ftp/cpanel information?

FactorySoft

Hi,

Sorry, but no, no, and no. :)

Default-user

oh wow very sorry to hear that. it camu up under the list when i searched for bootstrap

FactorySoft

The script uses bootstrap, but not version 3.

pharill Purchased

Do you have a fix for this: http://i60.tinypic.com/29x65jp.jpg Like if I type the character ’ it puts a / or ” depending on if admin or client is viewing, its a / if client and ” for admin???

pharill
pharill Purchased

I posted the ticket on your site like you requested? When do you answer them?

FactorySoft

We do not work on weekends and holidays. Your ticket will be responded Monday.

pharill
pharill Purchased

Anybody on the fence or wondering about purchasing this item, I can personally say, that besides 2 Little, Minor Bugs which FactorySoft is working to fix right now at the time of this post, this is one of the Best Support Softwares On CodeCanyon. It has “Every”thing you could possibly need, and I “do” mean everything. Way to go FactorySoft, once small issues are fixed, i will be changing my 4 stars to 5 for sure! ;)

Before I buy it I was wondering if it can be integrated with PHPbb3 or aMember so that the registered user from those programs are automatically registered into your program? I would like it to be seamless for my users so that they do not have to sing in a second time to another program.

Thanks

FactorySoft

No, no integration with PHPbb3 or aMember

Hello, Doubt for purchase. Your system does it below … example: Working in real estate and my client sends me an e-mail requesting information On a property. This email will atendimento@exemplo.com. Automatically generates a ticket? Is generated when I answer the client receives this email with historical and answer me back. Works this interactivity without the client going through admin panel. doing everything by email

I’m waiting

FactorySoft

The client can always send by email, but you must respond through the system.

Regards

Do you think you could add the ability to translate the announcements, FAQ, Manuals, etc, using the google translate API?

FactorySoft

No, the translation works only for support tickets.

However, you can enter FAQs, etc, for each language independently.

Default-user

I was just wondering if you ever plan to implement that functionality.

FactorySoft

Yes, I’ll consider for a future release.

Could you please tell me which MVC did you use for this?

Hi, this support system has “Search” function by email, user, or message content?

thanks

FactorySoft

Hi,

You can search tickets by subject or message.

Thanks

Can I auto-login users to the ticketing system ? Ours is a plain php site. We don’t want users to create 2 login/registrations for the site.

Thanks.

FactorySoft

Users must be registered in the system to login.

gcnonato Purchased

Your helpdesk system does not work, it wont accept my goddamn license code and I AM LOCKED OUT OF MY FREAKING WEBSITE

see the screenshot

http://gyazo.com/1fd6ace35e57649050aa330b775c890c
FactorySoft

Please retry now.

Thank you

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