An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, MelonHTML5, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from MelonHTML5:

We usually reply support emails in 1 ~ 2 hours during 8:00 to 17:00 (Australia Time).

When you report a bug or ask for a custom modification, please provide the following details:
  • Item Name
  • Browser Version
  • The steps of replicating the issue

Bad example: “It’s not working, please fix”
Good example: “Item: Metro Gallery; Browser: IE; Issue: When I click the lightbox link, it doesn’t open the image”

Please sign in to contact this author.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.