An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by MelonHTML5

They will respond to buyers' questions via email at lee@melonhtml5.com.

Additional information from MelonHTML5:

We usually reply support emails in 1 ~ 2 hours during 8:00AM to 17:00PM (Australia Time).

When you report a bug or ask for a custom modification, please provide the following details:
  • Item Name
  • Browser Version
  • The steps of replicating the issue

Bad example: “It’s not working, please fix”
Good example: “Item: Metro Gallery; Browser: IE; Issue: When I click the lightbox link, it doesn’t open the image”

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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