An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by averta

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from averta:

DO YOU NEED SUPPORT? PLEASE Do THE FOLLOWING :


WHY SUPPORT FORUM?
You can upload images and insert code with code-highlighting.
It is organized and searchable (that makes support easier and faster)

Supporting Our Items INCLUDES:

  • Responding to questions or problems regarding our item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item Support does NOT include:

  • Customization and installation services
  • Support for third party software and plug-ins

IMPORTANT :

We CAN NOT provide support via email. Please ask your support related questions only in our support forum.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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