averta

averta supports this item

Supported

This author's response time can be up to 2 business days.

824 comments found.

Can this plugin allow me to add slide(image and video) programmatically to existing slider (slider settings) ?.

My Registration key for Masterslider does not work. When I tried to register, it says I already use Masterslider on another domain and need to deactivate that before this one works. I am confused. I never used it on another domain. Can you please help correct this? Thank you!

Hi,

Please, post a topic at our help forum
Our support staff will help you as soon as possible.

My Registration key for Masterslider does not work. When I tried to register, it says I already use Masterslider on another domain and need to deactivate that before this one works. I am confused. I never used it on another domain. Can you please help correct this? Thank you!

Hi,

Please, post a topic at our help forum
Our support staff will help you as soon as possible.

MasterSlider doesn’t work properly on our website, that is a problem for us as it delays our launch. We have a Version 2.18.2, and we bought it included in the OSHIN template (from Envato). We tried to update it to the newer version but no luck. I am not sure if that is the reason of why the slider is totally not functional at the moment: the preview mode and how it looks on the site absolutely don’t match. We see one layout in preview and other in final result at the website. The text, font, colors, layout, height and width of the slider elements are different that we see in the preview. We really hope it is possible to fix it, otherwise we will be asking for refund as the product is not possible to use. Thank you!

Hi,

Thanks for using Master Slider. I am afraid but support is only restricted to direct buyers of Master Slider. For any assistant about Master Slider which is bundled in your theme, you should contact your theme author and ask them about. If there was any issue related to Master Slider functionality, your theme author will contact us and we will provide proper solutions.

In addition, I have to mention that for enabling the automatic update feature, you should have bought the Master Slider directly (direct license of the plugin), this feature is not available for bundled plugins.

Finally, Here is the list of responsibilities of your theme author about bundling Master Slider: http://masterslider.com/doc/wp/developer/index.html#license

Best Regards

by
by
by
by
by
by