419 comments found

AlexNowak Purchased

Hi! I installed this great plugin today but when I try to download one of your sample sliders, WP fails to download all the images.

It always gives me this error for each image: Importing ( /2014/04/slide2-timeline.png ) file .. Failed to import media. [...]

What am I doing wrong?

Thanks for your help, Alex

averta

Hi,

Could you please repost your question in our support forum?
Our support staff are there to investigate your problem as soon as possible.

Hi there,

Thanks for this awesome plugin. Unfortunately I have a little issue when I use Transition : Normal & Fade from the staff carousel.

Indeed, it doesn’t display all images on Firefox. It acts a bit like a lazyload.

Please let me know if you find out why.

Cheers Sebastien

averta

Hi,

Could you please repost your question in our support forum?
Our support staff are there to investigate your problem as soon as possible.

Polps04 Purchased

Hi Guys, how to proceed with the upgrade without losing my slides? The plugin does not update from WP and I have to download the file again from Codecanyon and??? Thx, A

averta

Hi,

All your slides and data are safe in database and will not affect by updating slider. For more information please take a look here: http://masterslider.com/doc/wp/#updating

Regards

Is it possible to link to a specific image in a slider ?

averta

Hi, yes it is. please take a look here http://masterslider.com/doc/wp/#slides under “Slide video and link”

Regards

I just upgraded my site to Wordpress version 4.1 and the plugin Master Slider to version 2.9, when editing a slider no problem, the problem is when I want to create a new slider, now does not load the screen with the various options available to create the slider, so I can not create new slider after the upgrade.

Please check if it is a general problem to solve, because this is a big problem.

Best regards.

averta

Hi,

Thanks for reporting this, It a conflict with new WordPress update (4.1), we fixed and submitted the update and is awaiting for approval. It will be available for download in few hours.

Thanks for your patience.

NubeOnline

MuchisiThank you very much, and I remain fixed, for things how are you can say that Master Slider is perhaps one of the best purchases I made for Wordpress.

Congratulations for the good service and quick response always give.

Best regards.

averta

You are welcome my friend, we are glad you like it ;)

aovivo Purchased

Hi there, I like how your plug-in looks and the time-line is one thing that looks very promising. I wonder if you, somewhen in the future, will add an editor for audio tracks aswell… this is one thing I miss on any slider plug-in out there… thanks and kind regards P.-

averta

Hi,

Thanks for your kind words and feedback,

I will pass this to our dev team, might be available in future updates.

Regards

jeanevi Purchased

Hi, I think that you made one of the best slider plugins at least speaking from the point of a web designer. But i have a question? I want to make a post slider, but i cannot find enough documentation about it or a video tutorial made for the post part. So i want to make a custom post slider but to put the featured image in the dimensions i want and not to cover full size of slider. Is there a list of the available supported variables and their possible values online? Thank you.

averta

Hi Jean,

Thanks for your interest and kind words,

Please take a look here for more information: http://masterslider.com/doc/wp/#post-slider

Regads

sambiase Purchased

Hi,

I have added a slider using pics from Flickr. On Flickr, I upload all my photos in the highest resolution.

I wonder if it would slow down my site or that does not matter since those pics are actually being “taken” from Flickr?

averta

No, the heavy lift on flickr, but your clients need to stream large image files which means more page load time.

Default-user
sambiase Purchased

And that means that if I go to Master Slider / Flickr Settings / Images size and have it as 800px , then it would load faster? Sorry for this question but I am trying to improve performance of my site but having those slides on it.

averta

Yes of course. Less image dimensions leads to less page load time.

I have your slider through a bundled theme (royal).

In the light of recent security concerns I need to update your theme to the latest version. How can I do that?

averta

Hi,

I don’t understand, you bought royal theme and need to update our theme?

Default-user

No, I purchased a wordpress theme which included your slider. You released an update since then. How can I access the update? I don’t have a key to update it because your plugin came with the theme.

I dont want to have outdated plugin that compromises security of my website. Can you send me the latest update?

averta

You should contact your theme author and ask them about, as soon as it’s the responsibility of the authors to update the bundled plugins regularly. Here is the list of responsibilities of your theme author about bundling Master Slider: http://masterslider.com/doc/wp/developer/index.html#license

Good luck

cowdar Purchased

Hi great plugin I asked about 6 months ago if there are any plans to have more easing option’s like elastic and bounce I wondered if they are on your road map at all now? I really hope you add elastic soon ;)

averta

Hi ;),

As we said before this slider uses CSS transitions for animation layers, “Elastic” and “Bounce” ease functions are not supported with CSS transitions. We plan to add it by js animating in future but it’s not a high priority option.

Regards

Default-user
cowdar Purchased

Sorry you did not mention CSS transitions to me before but that does Explain why they are not there. thanks

averta

You are welcome my friend, thanks for your patience ;)

Hi,

I am testing Master Slider 2.7.2 as it was bundled in Jupiter theme. I noticed there is no option for sizing layers.

I have found your answer in a 6 months old comment for a similar request: “Currently there is no option for changing dimension of image layers but as I said you can use custom css in style editor it may not affect layer in admin area but you can see it in slider preview”. Unfortunately this does not work, since the CSS option only affects text layers and not image layers.

I believe this is a major drawback since it really makes it hard to reuse images in a library. As a long time user of Layer Slider (which makes it really easy styling layers – irrespective of the content). I will be very happy to switch to Master Slider should you put some effort improving this area.

averta

Hi,

Please update to MasterSlider 2.9.0, we have added a css editor in this version, so you can easily add css class for layers and control the width and height of the layers by css.

Regards

Default-user

Thank for your response Averta. I have master slider bundled in my paid Jupiter theme from Envato/Artbees, thus I cannot upgrade due I am lacking a Master Slider Purchase Code. Shall I have to wait until a next Jupiter release which may contain updated Master Slider, or would you suggest an alternative solution?

averta

Sorry about delay on responding. The only solution is waiting until the next jupiter update.

Kind regards

I confirm, I have the same problem as user “synepic-group”. Transitin Normal & Fade from the staff carousel doesn’t display all images in carousel. It is only on Firefox 34, in older version of Firefox (and in other browsers like Opera, IE, Chrome) it is working correct. For example Your sample page with slide is working correct on all browser but not in newest Firefox 34.x http://www.masterslider.com/wordpress/pro/templates/partial-view-slider-version-3/
averta

Hi,

It thanks for reporting, it will be fixed in next version soon ;)

aIsh84 Purchased

Hi,

First off: Greatest Slider in my opinion to Revolution Slider.

I am having a slight mobile browser related issue whereby the text elements do not align even though the declaration from left is the same:

http://awesomescreenshot.com/06642m1g0e

in mobile broswer:

http://screenshotlink.ru/155b8d52af75a31def1dec80ea8a0e76.png

help would be greatly appreciated.

averta

Hi,

Could you please repost your question in our support forum?
Our support staff are there to investigate your problem as soon as possible.

cmoses Purchased

Hi I bought the plugin, but it keeps saying upgrade to PRO… I can not see any settings for a licence…

Thanks.

Default-user
cmoses Purchased

Don’t worry I installed the wrong zip file…

I am trying to purchase – it says there is a deal for $9 but it keeps attempting to charge me $19.

averta

Hi,

The main price is $28 and the sale price is $19.

Hi,

I can not save any sliders. When I click the save, the label of Saving… and Sending data…. is comes up and not stoping. It is not stoping. It is not related with theme. even if changing theme, still not working. Please let me know how to fix it asap. Also, in setting, license key is not accepted. Thanks.

averta

Hi,

First, please take a look here http://support.averta.net/envato/knowledgebase/recommended-apache-configurations-averta-themes-plugins/

Also, please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.

Support Forums | Create an Account | Find your ├ČItem Purchase Code

Default-user

I asked to forum. please resolve it asap. I can not use this plugin

hi team master slider, I love the plug in, and its very simple, but I just want to make the layers especially the fonts, to be responsive, is there a way?

averta

Hi,

Thanks for using MasterSlider. By default, master slider will scale layers on page resize, so they are responsive too.

hi team master slider, I love the plug in, and its very simple, but I just want to make the layers especially the fonts, to be responsive, is there a way?

averta

Hi,

Thanks for using MasterSlider. By default, master slider will scale layers on page resize, so they are responsive too.

Hi I can’t buy your plugin with extended license. There’s only regular license available now. I’d like to include the plugin in my sell theme, do I have to buy extended license or just regular license is fine?

averta

Hi,

Recently, we decided to sell extended license only to qualified buyers, so we need to verify the buyer and usage of the extended license. So, please take a look at following page and fill up the form, we will reply you as soon as possible.

http://www.masterslider.com/extended-license/
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