averta

averta supports this item

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1137 comments found.

No body is supporting the plugin… Is used in a lot of themes but is not working with last WP updates. Don’t buy until they fix it

Dear friend,

We constantly update Master Slider with latest changes and trends in the industry. The Master Slider was updated weeks ago for compatibility with WP 4.5. All you have to do is asking the theme author to include the latest version of Master slider. Definitely we cannot beg each of authors to update their bundles.

Good luck

lsilver

lsilver Purchased

I tried to register on your support forum but it’s not working. It said it emailed me but it didn’t and when I try to reset a password it says it can’t send an email.

I need to know how to change the opacity on a partial view slider so that the opacity of the selected slide is 1, and the nearby slides are .4. It looks like you’ve hard coded opacity in the element making CSS difficult to change in this instance.

Hi,

Please send us a message via our profile page in CodeCanyon including your email address. http://codecanyon.net/user/averta

For your question, you can achieve that by adding a custom JS in slider callback api section. You can ask it in support forum, our support staff will send you the snippet as soon as possible.

Regards
Averta

I have installed this plug in for use with the divi theme and now my divi builder will not work. I have tried uninstalling hoping this will fix the issue but it has not. Any suggestions on getting this to work with the divi builder?

Hi,

Thanks for choosing Master Slider. It may caused by a js conflict with the slider. We need to take a look at the website. Please register in support forum and create a topic for the issue there. Our support staff will help you as soon as possible.

With latest WordPress 4.5.2 and Master Slider 2.87.1 (and 2.25.3 Premium) and Visual Composer 4.11.2.1 (and also with older versions of WP, MS and VC), we experiencing annoying issue. Same is for free and for Premium Master Slider.

If you add Visual Composer block Master Slider (original one), and you select latest created master slider, ID of slide will be lost even before Updated post/page.

You can watch this video demo of issue https://goo.gl/79jTyU

This is because of missing ‘std’ parameter in vc_map() for Master Slider parameter ‘id’. Please fix this bug in free and premium version of plugin. Also, please add ‘admin_label’ parameter for vc_map() for Master Slider parameter ‘id’, so user can see on front-end which slider is selected.

That is only two lines of code and a lot of headaches solved, as you can see on screenshot https://goo.gl/LFBByp

I reported this bug twice: 9 months ago: https://wordpress.org/support/topic/visualcomposer-block-loose-slider-id-in-vc-46 recent: https://wordpress.org/support/topic/invalid-id-of-masterslider-with-visualcomposer

Hope you’ll finally fix this bug. Aleksandar U.

Hi,

Thanks for reporting this issue, I passed it to the dev team, we will fix it in next update. As you know, currently you can insert the slider manually in Visual Composer by inserting the shortcode inside a simple text element.

Regards,
Averta

When using Follow Mouse, I can’t figure out how to disable any transition effect. Currently, when the mouse enters the slide, the layer first transitions in and only after that follows the mouse, even when all the transitions settings are at 0.

Hi,

Thanks for using MasterSlider. Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

kaxer

kaxer Purchased

Hi, since updating Wordpress I have the pre-loader on my pages with MasterSlider embedded, like others already described. In addition I was unable to Register on your Support Page. After clicking “Approve” it redirects me right back to the Login Panel. Can you please post (screenshot, etc.) how I can resolve this issue? Here is one webpage as reference. http://vustudios.com/services/create-website-content/for-real-estate-professionals/real-estate-photography/ In case you need to communicate more, please post your email. Thanks
kaxer

kaxer Purchased

Hi, please post a solution to my problem or tell me how I can get proper support. Thank you

Hi,

Sorry for the delay in responding.

I checked your account in support center. Please note that you need to add your purchased licenses to your account to gain the access to support forums. If the purchased support duration is expired, you can extend it in item’s page.

Your profile: http://support.averta.net/envato/support/users/kaxer/

About the issue, I checked the website, actually the problem is not directly related to the slider. As you can see in the browser’s console. The page has a JS error regarding jQuery selector. Please contact your theme author for this case.

Regards
Averta

Hi there

Have this as part of a bundle from with a theme. Thinking of getting it for another site.

I have slider images of 1500×600 with 100kb or so. The slider is converting into a 1000×400 and approximately 270 kb, I resize the image to 1000×400 the same happens. This is almost the third of the original.

Can you help figure it out?

Thanks in advance.

Pedro

Please turn off the “auto resize” option under slider setting section .

Great thank you!

Hi there,

Great slider :)

I think i found a bug though. When I add a image layer, and drag it to a point where I want it to display, it won’t display on the same position as in the editor.

When I select “Middle center” as Layer position origin, it only shows on the right position when I first drag the browser smaller or bigger.

Hope you can help me (and others I guess)

Oh yeah one thing, when I duplicate the slide the second slide displays like it should, the first one doesn’t

Hi,

Thanks for choosing Master Slider :) We’re glad you like it. Please note that we cannot provide support via the comments section. Please register in support center website and make a topic in Master Slider WordPress’s forum. Our support staff will investigate your problem as soon as possible.

Regards
Averta

h9881008

h9881008 Purchased

I saw “Fullscreen Slider with Background Video” in phone.

auto play video in desktop.

but, image view in phone.

how to show auto play video in phone? like desktop.

Hi,

Please note that slider disables the background video in mobile devices because many devices open the video in native video player and it logically interrupts the slider functionality.

Regards
Averta

Hi, I’ve just found out that text overlays disappear in Wordpress 4.5.2 with Version 2.29.0. I rolled back to WP4.4.3 and the text shows again!

Dear friend,

We will check and fix this issue in next upcoming update.

This is urgent. I use a subdomain for serving up the images. Master slider serves up the images as https://mysticplumes.com/https://cdn.mysticplumes.com/wp-content/uploads/path/to/image. Hence it doesn’t work. This started happening when I updated from a version almost a year old. It was working fine on that. Please provide a solution ASAP. Website is production. Needs to be fixed fast.

OK when I change the images, they do update the link fine but the slider just doesn’t work. Even the 1 year old version would work.

Hi,

Thanks for using MasterSlider. Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

eympro

eympro Purchased

Hi.

I have 5 slides and the slides 3 I inserted a video on Video Background; the problem is that my page loads very slow and I would load the video from Youtube with Video embed src option, but I note that when the video is displayed youtube presents the bar and is not very aesthetic; I prefer to show it as shown in Video Background or if you have some method for the video load faster, In what is displayed the first 2 slides.

I hope you can help me. Thank you.

Hi,

Thanks for using MasterSlider. Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

Hi,

I purchased the pro slider last year and have loved it, but I’ve had trouble in the last few months with the slider not updating with preview images from my most recent blog posts unless I go in and manually do it. I’m currently having to go into the Master Slider widget on my wordpress back end each time I post a new post, click on my home page slider, and press ‘save changes’ in order for the preview photo from my latest post to show up on the slider. Prior to a few months ago it would automatically update whenever I posted a new blog post, as it should be. Can you please explain why this is happening?

Thank you.

Dear friend.

Master Slider has built-in cache for post slider, so all you have to do is waiting for few hours (default 7 hours), then the cache will be flushed automatically and the slider content will be updated too. Or you can disable built-in cache in Master Slider setting page.

Regards

JcbBnd

JcbBnd Purchased

This is a pretty good plugin. However, It needs a built in button to mute video.

I will pass this as a feature request to our dev team. Thanks for your feedback.

krause54

krause54 Purchased

Hi,

Anything special needed for getting the partial view slider to show the partial images? I have a small space about 250px but the slider just shows full image.

Thanks, Ryan.

krause54

krause54 Purchased

this was resolved.

Guys, I have this issue. Every time i sett auto height, and i scale the browser a 1px line of space between slider and content beyond it appears… how can i fix this!? Thank you

Hi,

Thanks for choosing Master Slider

Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

Hi, I’ve been using this fantastic plugin since 3 months and I’m very satisfied with that ..but there is a problem: it causes random 404 error into back-end.

I’ll try to better describe the problem: I’ve been getting 404 on the backend. For example, when i try to update a plugin, instead of getting the new screen I get a 404. The strange thing is that if I refresh the page, then I get the correct one (so, they are fake 404).

I’m sure that is MasterSlide’s fault because I have no more similar problems if i disable the plugin. How can i solve that ? I’m force to use my theme without your plugin :( Any suggestions will be pleases. Thanks, Marco

Hi,

Thanks for choosing Master Slider

Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

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