638 comments found

McEwans Purchased

Thank you for sorting out the new update issue!

averta

Hi,

Please check the topic, we responded there.

Default-user
McEwans Purchased

Thank youwe are trying the fix now

averta

version 2.12.2 already release. Please update.

Hi,

I bought this item twice through the template Oshin, which includes it. Can you tell me where I can find the codes to Update it?

Do I have limitations because I purchased it through the theme Oshin?

Thanks for answering!!

Oliver

averta

Hi,

Thanks for using Master Slider. I am afraid but automatic update feature is only restricted to direct buyers of Master Slider, so you need to ask your theme author to update the plugin in next release of the theme.

Regards

Default-user

What issues or troubles could I have if I don’t update? Is it possible to be Ok without?? Is it a mandatory to update for the Slider to work always right? I would like to save to buy it since I thought I got it included in the theme!

I have a problem with my home, which I did with MSlider, the error being only on ipad. The rest perfect. Could this be a problem of lack of updating??

Thanks again. By the way, I must say it would definitely deserve the purchase, it is really a MASTER slider. Excellent!

averta

Mostly the updates include new features and minor fixes. Definitely the known issues will be fixed in regular updates.

hi, some questions:
1-i’m using theme Divi from elegantthemes, does the plugin work with Divi builder so i can put the carousels everywhere?
2- is it RTL compatible?
3- can i use custom fonts within it?
tnx

averta

Hi,

Thanks for looking into Master Slider,
1 – As far as we know, we have customers who are using Master Slider successfully on Divi theme.
2 – Unfortunately not
3 – You need to add custom fonts manually via custom CSS code

Regards

Hi, I tried to change the language to French, but the plugin still in English. I had the mo and po files in /languages and wordpress is set to french. How can i switch the language of master slider in french ? Thanks a lot for your time

Default-user

Thanks but still not working. I’ve already a master-slider-fr_FR.po and master-slider-fr_FR.mo files whitin your zip in languages folders. I tried to rename these files fr_FR.po and fr_FR.mo, not working. Even if i add these line in wp-config define (‘WPLANG’, ‘fr_FR’);

Default-user

anyone ?

Hi there, I installed your plugin in my purchased theme, there are two errors on the console of Chrome browser. When I edit a Text block in Visual Composer, these errors always appears.

1. Uncaught TypeError: a.toView is not a function 2. VC: Tinymce error! Compatibility problem with other plugins.

Do you know what is the factor of this error ?

Thanks

averta

Hi,

Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

hs1972 Purchased

Please can you update the plugin so it can be automatically updated through Wordpress. It takes up extra time having to download each time. Thanks

averta

Hi,

You can use automatic update feature to update the plugin automatically. It’s located in Master Slider > setting page.

Regards

I’ve entered license and API. When updating the plugin is grabbing automatic update login credential and API from another plugin instead and then failing.

averta

Hi,

Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

T20 Purchased

Hello,

MasterSlider does conflict with wordpress gallery: https://docs.google.com/file/d/0B7q-ingsr5hKNnFXZXlvU3hBY0E/

I’ve checked it with fresh wordpress + default theme + masterslider latest version activated.

Regards, T20

averta

Hi,

Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

idurston Purchased

Hi MASTER SLIDERs latest updates are incompatible with the WORDPRESS Gallery, I can no long access galleries or edit them as the preview window somply hangs showing the camera icon and loading bar just looping. Even when I click on the PENCIL icon to edit it does nothing. When I deactivate MASTER SLIDER plugin all works again. Please sort asap as my site is a Photography site and I get new images daily to upload to the galleries. Thank you. :-)

averta

Hi,

Thanks for reporting this matter. I will pass this issue to our dev team for investigation.

Regards

Default-user
idurston Purchased

Any news on an update to solve the conflict of Master Slider and Wordpress Galleries. I need both to run my photographic site.

averta

We are doing our best to find and solved the conflict, no luck so far. We will include the fix in next update.

Regards

Hi there

Im using this now for a long time and enjoying it. I want do ths http://screenshot.net/86kv9sn.jpg is it possible?

averta

Hi,

Unfortunately not.

Regards

I am wondering do you provide sample data with this plugin?

averta

Hi,

Yes, all sample sliders are included in plugin and you can click to import any of them by a simple click.

Regards

I’m also experiencing an issue with Master Slider conflicting with the Wordpress gallery, even on a fresh new install.

When I update the plugin via automatic updates, it mentions the file can’t be found. I followed the automatic updates instructions carefully.

averta

Hi,

Thanks for reporting this, we will investigate this issue as soon as possible.

Thanks for reporting.
Regards

mazmohad Purchased

I am having issues getting the MS displayed on my page (goo.gl/N09SIA). I have contacted through support forum on their website but its been 4 days and no response. If I can’t get the slider up and running on my site, I am afraid that i might need to request for refund. Or can I get help here.

Hi at Averta, basically your master-slider is a very cool thing – but this issue makes me wonder…: When I add some CSS – for example: .master-slider {border: dotted 1px #b33600;} in the “Slider custom styles” of one slider, it’s also shown on the other sliders, because it’s written in a central wp-content/uploads/masterslider/custom.css Could you please fix it?

Thanks a lot!

averta

Hi,

It’s not a bug to fix. You just need to add a custom class name for the slider too. For instance, if you set a custom class name for slider “my-custom-class”, in “Slider custom styles” you have to use .my-custom-class .master-slider {border: dotted 1px #b33600;} instead.

Regards

kpayne82 Purchased

Copy slide from Slider1 to Slider2? Hi guys – first of all I simply love the Master Slider – very intuitive. Is it possible in any way to copy one slide from Slider1 to Slider2? In that way it will be possible for me to implement it in a WPML-site. Otherwise it will be too much work to make a single slide in 10 languages XD

Best regards, Me ;O)

averta

Dear friend,

Unfortunately this feature is not available in Master Slider, meanwhile, you can just duplicate the sliders.

Regards

Lallenuk Purchased

How on earth do you get the Text layers to show up. Ive been looking for the answer for hours. Ive created a text layer and it shows in preview, but once live on a page, no text. Im not talking about slide info, but text within the slide. Ive looked at the templates and they work fine, but as soon as i create a new text layer, nothing? There is no answers in any of your forums or documentation. please help?

Hi for some reason the parallax effect with video background seems to not work in internet explorer it makes my page very jumpy and the video scrolls on top of all the content. Is there a way to disable Parallax effect only for IE as it works perfect on Firefox & Chrome.

Thanks.

Sorry also how do I get Master Slider Video Background to show up on phone?

Thanks.

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