averta

averta supports this item

Supported

This author's response time can be up to 2 business days.

1019 comments found.

Hi, is it possible to put an overlay on a video background slide? More details: I want to put a transparent box over the video background with some text and/or a link.

Hi,

Yes, MasterSlider has built-in option for adding overlay pattern on video background slide.

Hello,

When trying to edit a post slider just created there is a blank screen inside wordpress admin (menu on the left hand still working) With other than post type sliders everything works

Any idea?

Thank you

Hi,

Thanks for using MasterSlider. Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

Hi, Is it possible to move the arrows to the side of the page, instead of on photo shown?

Hi,

You are expected to use custom CSS code in order to move the arrows out side of the slider.

Regards

Aosoth

Aosoth Purchased

Hey you said you activating my account to access the support center for mas slider but it doesn’t work. Could you allow me to access that please?? I am not willing to LINK up my account from here to your site, it’s a security risk to my account here so i hope we can get this resolved..

Hi,

Security risk?! Haven’t you ever singed up in a website using you google account? It just gets the date of your purchase through the API. You enter your credentials in Envato not in our website !

Aosoth

Aosoth Purchased

Hey i do not mean to be rude, security risk it i thought i give you full permission to my account and in the case your site got hacked so would my account that’s what i thought.

But you say it don’t work like that so i should not have problem, it was misunderstanding so thank you i am aware now. thank you for letting me know its safe.

You are always welcome my friend :)

Reto1

Reto1 Purchased

How can I synch two sliders (both should change slide at the same time using a manual sweep)?

Many thanks for the tip. Reto

Hi,

Thanks for using MasterSlider. Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

teaks

teaks Purchased

Hi, great product, love it! One question, my slider layers are in the right position on a normal desktop screen but when I shrink my window or view on a mobile, the layers move to different positions. I need them to shrink proportionally on smaller screens, please help!

Hi,

You are expected to use “layer position origin” in order to position the layers relatively.

http://docs.averta.net/display/mswpdoc/Positioning+Layers

Regards

Hi,

I got your plugin through the Porto Theme sold in this website. I don’t know why, even when I registered your website for support, it says that I didn’t purchase your plugin so I can not ask you anything or visit your forum. So, I am hand tied. The problem I have is that the slide I created works perfectlly in Chrome but doesn’t work weel at Microsoft Edge. You can check it out at www.lanceolada.es.

Any help is appreciated, as long as I can not contact your support team.

Thanks, Juan

Hi,

Thanks for using Master Slider. I am afraid but support and automatic update is only restricted to direct buyers of Master Slider. For any assistant about Master Slider which is bundled in your theme, you should contact your theme author and ask them about. If there was any issue related to Master Slider functionality, your theme author will contact us and we will provide proper solutions.

In addition, I have to mention that for enabling the automatic update feature, you should have bought the Master Slider directly (direct license of the plugin), this feature is not available for bundled plugins.

Finally, Here is the list of responsibilities of your theme author about bundling Master Slider: http://masterslider.com/doc/wp/developer/index.html#license

Documentation: http://docs.averta.net/display/mswpdoc/Master+Slider+WordPress+Documentation

Best Regards

kubasto

kubasto Purchased

Hi,
Please look at this page: http://piotrkoperski.pl/index.php/sekcja-chemiczna/ Slide no. 14 and 21 should be vertical, but are full width and height is cut to match the slider height. The individual slides are set to fillmode: fit.

Thanks in advance.

Dear friend,

From the 1st Jan we did some changes in our support forum that requires the support forum clients update their profiles. All you have to do is visiting your profile page on our support forum (http://support.averta.net/envato/support/users/kubasto/ ) and hitting the update button.

After updating your profile, you have access to support forum again.

kubasto

kubasto Purchased

What if someone doesn’t approve the new rules? I don’t think you can deny support on that basis, do you?

If you have any question and need assistant, you have to ask your questions on our support forum. All we get through the Envato API is your purchases from us, then you are entitled to use our support service.

Is instagram slider coming soon? Do we have an ETA yet?

Hi,

Unfortunately w don’t have an ETA for instagram slider, but it is already in our to-do list.

Regards

Hi there,

I need to use a shortcode to call out a photo gallery on each slide, at first it worked out with 2 slides, but then I added more and one disappeared remaining only the gallery from the 1st slide, even with the shortcode there it does not appear anything at all. The same happens when adding other slides and respective gallery shortcode. Can you please help me? I’ve been around this for awhile now.

Thanks in advance.

Hi,

Thanks for using MasterSlider. Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

I am trying to set up automatic updates, but I keep getting the error message, “The license activation failed. Please try again later.” I tried to go to your support forum to post about this there, but I could not verify my purchase and I kept getting logged out. Please help!

Hi,

We are sorry for the inconvenience, I sent a ticket about the problem in support forum to our dev team, I will inform you when it is fixed and ready to use.

Thanks for your purchase

Please send your credentials to wordpress[At] averta.net, we need to check your credentials. Please note that the automatic update is restricted to direct buyers of Master Slider, so If you have received the plugin as a bundle in a theme, you don’t have access to automatic update.

Regards

Searched your product page for details about this new feature after reading through the change log – “Introducing Box transition view.”

I even checked your Website, but can’t find anything that explains what Box transition is or why I should care about it being a new feature.

Hi,

Box transition is just another slider transition that you can choose from “Transition” field and will be applied to all slides. More information: http://docs.averta.net/display/mswpdoc/Slider+Template+and+Transition+Settings

Is it possible to have a layer of text, for example, that stays put while the slides change behind it?

Hi,

Thanks for using MasterSlider. Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

Hi, i am willing to purchase this slider,but there are few queries like, 1.Can it be made fullscreen 2.I have seen that the objects gets animated on mouse events like moving mouse right or left or up or down,is that true and effect like the one in http://infobeans.com?

Hi,

Thanks for looking into Master Slider.

1 – Yes, fullscreen layout is available in Master Slider. 2 – Yes, the name of this feature is “parallax layers” and is available in Master Slider too.

Regards

curious to know if its possible to have text-only sliders? if so, is this only available in the pro version, or the free version as well? i havent found any help in the documentation. thanks!

Hi,

Thanks for looking into Master Slider.

Yes, you can create slider with transparent or no image background, however, this feature is only available in Master Slider Pro.

Regards

A few questions, It’s possible have a slide with a link that Pointing to a hidden slide?

Hi,

Unfortunately the hidden slides cannot be used in slider.

Regards

Do you have an estimate on how long it will be before the plugin will be compatible with WooCommerce 2.5.x and Wordpress 4.4.2?

Hi,

As far as we tested, it has no conflict with aforementioned versions.

Regards

Hi!

I cannot seem to make the background and the layers allign… in the overview they are in the correct place but on the website they switch??

http://tothemaxpt.nl/

Thanks! Pim

Hi,

Thanks for using MasterSlider. Please ask your support related questions in our support forum.
Our support staff will help you as soon as possible.

Hi!

I bought the Oshine theme and MasterSlider came with it. Do I also verify for using support with that? I dont think I have a purchase code because of it…

Pim

And how do i actually know whether I have the pro version…?

islasands

islasands Purchased

What exactly have I purchased? I paid 22 NZ for the Master Slider Pro (it was on special). But I appear to simply have paid for the Free version. Not only that but no matter what I do I cannot register for your support. I keep being advised that I have registered with Averta and an email has been sent but it hasn’t arrived (not to my Spam folder either).

I can only make image slides. I cannot post video slides or any other kind of slides. The Slider settings suggest I update to Pro. So what exactly have I bought?

islasands

islasands Purchased

Um, this is a bit embarrassing but unfortunately I failed to deactivate my old free version of Master Slider and inadvertently activated it, thinking it was the new Pro version. My mistake and my apologies. Please remove my comment.

You are welcome my friend and thanks for letting us the reason ;)

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