An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, andreapaciolla, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from andreapaciolla:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Help during the installation process if the server has been correctly set up
Item support does not include:
  • Customization
  • Support for third party software and plug-ins

Please sign in to contact this author.

Frequently Asked Questions

I install the signup HTML form in 3 different web sites and I want each web site to sign all his users to a different group, how can I do?

When you add the subscription form to your website please, keep attention at this line:
You can add the name of the group you want to show between the brackets: (e.g)
P.S. The group name must exists.

Login doesn’t work. What should I do?

Probably your mod_secure apache module is blocking a main file of Maili. Find the .htaccess file in the directory of Maili and replace that content with this: DirectoryIndex login.php <IfModule mod_security.c> SecFilterEngine Off SecFilterScanPOST Off </IfModule>

This should be enough.

If login page doesn’t work yet, rename the file jquery.cookie.js in the js folder from jquery.cookie.js to jquery_cookie.js. Open login.php with an editor and find/replace jquery.cookie.js with jquery_cookie.js. Do the same thing in the admin.php file.

Is an importation function available?

No, there is not an importation function in this version. Probably a separated script will be released to allow you to import your mailing list in Maili, but NOT in this version.

Can I include Maili on every website? How can I do this?

Yes, you have just to copy/paste a small code. All is explained in the guide which you can find in Maili.

Does Maili allow me to define standard templates for newsletters?

Yes. You can create, edit, delete and use standard templates you’ve created.

Maili updates will be free?

Yes, new versions of Maili will be published here.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.