An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, OnePress, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from OnePress:

All of our plugins come with free support. We care about your plugin after purchase just as much as you do. We want to make your life easier and make you happy about choosing our plugins.

We have a help desk setup for our users, making it easy to fill out a ticket. We guarantee to respond to every inquiry within 1 business day (typical response time is 3 hours).

Please contact us before rating the item so we can fix any issues together. Also, feel free to ask any questions you may have regarding the code before purshasing to avoid mismatched expectations.

Go to item support

Frequently Asked Questions

Can I use the plugin in my WordPress theme for resale (or CMS, web app, mobile app, e.t.c.) ?

This requires a CodeCanyon extended license which isn’t turned off by default on the plugin and costs 5x the base price.

Can I use the plugin on more then one website?

For each website new regular license should be bought. Read more about regular license on CodeCanyon.

Can I use multiple different lockers on one page?

Yes, you can add as many lockers as you need to one page, with options etc.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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