Hello – I purchased Layerslider WP for a site that was running v5.0.2 – I’ve copy / pasted the purchase key and have the notice that “Thank you for purchasing LayerSlider WP. You successfully validated your purchase code for auto-updates.” Yet when I click on Search for Updates, it doesn’t find any?
Once you authorized your site you just need to press the Update button and the plugin should update itself to the latest stable version.
Thanks – that’s actually the issue – it doesn’t. Clicking the update button just returns to the default WordPress updates page and says no updates are available, even though the license is activated in Layerslider.
The original theme for the site is Total – and Layerslider WP came bundled with it – http://themeforest.net/item/total-responsive-multipurpose-wordpress-theme/6339019
I just purchased Layerslider WP and am trying to update the version running on the site to the newly purchased version.
WordPress caches the update information, so it might take some time while the update appears. Usually it’s just a couple of minutes if you keep refreshing the Dashboard -> Updates page.
We didn’t experience any problem on our side and nobody reported anything similar. In some edge cases server configurations might prevent installations to connect to external servers, but it would likely interrupt other functions on your site as well. In any case, asking your host to look into this would be very helpful.
The new update will be available on CodeCanyon soon. If you could email us from our profile page we can send it back to you in the meantime.
Thank you for your understanding.
How do I export slides and imports them into another slider in your plugin?
There is no option for this currently, but you can merge two sliders into a new one and delete the unneccesary slides from it to achieve a similar effect.
Hello there i have created a slide with 150×150 width but when i add this to my home page the images are bigger i want to tell you that also the images are 15×150 why is happening that ?
If you show us your site we can take a look.
I do not see any slider created with LayerSlider on your home page. Please create a test page where we can see the issue.
i can’t add the slider to home page because it runs live on Google Ad Words on any other page the slider is ok only in that place when i put it the size of the images are bigger than i have selected
It would be important to us to see a live example where we can reproduce the issue. Your theme or other plugins might have an effect on how the slider is rendered.
Also, is it possible by any chance that you’re referring to the responsive behaviour of the slider? This feature is enabled by default, and it will scale your sliders automatically to fill the empty area it can take. If you would like to use a small slider without auto scaling, please disable the Slider Settings -> Layout -> Responsive option.
Hello there my problem solved but when i add the slider the images are aligned to the right but i want to aligned to the left. How this can be done?
Hello! I just updated your plugin to the last version & everything just disappear… it’s all blank on my page : www.aurorastudio.fr . Do you know what happened ?
Thank you for reporting this issue! We didn’t experience anything like this on our end, but we’re working on to find this issue as soon as possible. In the meantime, could you tell us which version did you use before the update? Understanding the circumstances could be really helpful for us.
I believe we’ve found what’s wrong. Please select the Advanced tab in the box below your sliders list, then disable the “Conditional script loading” option.
Please let us know whether it helped or not.
Hello, Thanks you very much ! It worked ! The version of Jquery is 1.8.3, and the layerslider version before update was 5.6.0 . What was the problem ? Jquery wasn’t loading first with this option ?
I just updated to 5.6.1 and now my sliders are not showing. I am running WP 4.3 with a Genesis Child theme. Everything was fine until the update was performed. Can you please let me know what the problem is. Thank you.
Please show us your site, so we can check what this issue might be. Also, please tell us which version did you use before the update, so we can have a better understating about the circumstances.
I updated from 5.5.1. I need to keep the development site private. Can you please provide an email address that I can sent the info to. Thank you.
I understand, and thank you for the information. You can still download version 5.5.1 from your CodeCanyon downloads page.
So you are saying that I should uninstall 5.6.1 and reinstall 5.5.1? I would like to have the newest version working. How can I send you a private message so that you can trouble shoot the latest install on the site.
I think we’ve found what’s wrong. Please select the Advanced tab in the box below your list of sliders, then disable the “Conditional script loading” option.
If it doesn’t help, please send us a private message from our CodeCanyon profile page and we will try to fix this issue as soon as possible.
Yes indeed that was the problem, thank you. Will this bug be fixed in the next update?
Thanks for letting us know! Yes, we will release an update as soon as we managed to fix this issue.
Your updates function is not working, nor is the purchase download here the current version. You should at least post updates here so we can download and update via FTP.
Do you mean the auto-update feature? WordPress caches the update information, so it might take some time while the new update appears. It should be working if you’ve successfully authorized your site.
In some edge cases server configurations might prevent installations to connect to external servers, but it would likely interrupt other functions on your site as well. You can make sure if this isn’t a problem by asking your web server host.
The new update will be available on CodeCanyon soon, but we can also send it to you if you email us from our CodeCanyon profile page.
I had the same problem like @pigapiga and @buzzbee and just wanted to add that switching ‘Conditional loading’ to off worked.
Btw… how can I reset my installation count? I used the LayerSlider on a couple of test-installations on my local machine (which I deleted already) and now I can’t activate it on my first (and only) live site
Hello, my images are blurry when I load them into the LayerSlider. I have researched this problem many times and cannot find the answer. The site can be viewed here: www.surfershrink.com/test7. All of the images are large and I am not understanding what the issue is. Can you please help me? Thank you!
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