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7328 comments found.

demo38

demo38 Purchased

Hello – I purchased Layerslider WP for a site that was running v5.0.2 – I’ve copy / pasted the purchase key and have the notice that “Thank you for purchasing LayerSlider WP. You successfully validated your purchase code for auto-updates.” Yet when I click on Search for Updates, it doesn’t find any?

WordPress v4.3

Thanks, Jonathon

Hello,

Once you authorized your site you just need to press the Update button and the plugin should update itself to the latest stable version.

demo38

demo38 Purchased

Thanks – that’s actually the issue – it doesn’t. Clicking the update button just returns to the default WordPress updates page and says no updates are available, even though the license is activated in Layerslider.

The original theme for the site is Total – and Layerslider WP came bundled with it – http://themeforest.net/item/total-responsive-multipurpose-wordpress-theme/6339019

I just purchased Layerslider WP and am trying to update the version running on the site to the newly purchased version.

Hi,

WordPress caches the update information, so it might take some time while the update appears. Usually it’s just a couple of minutes if you keep refreshing the Dashboard -> Updates page.

We didn’t experience any problem on our side and nobody reported anything similar. In some edge cases server configurations might prevent installations to connect to external servers, but it would likely interrupt other functions on your site as well. In any case, asking your host to look into this would be very helpful.

The new update will be available on CodeCanyon soon. If you could email us from our profile page we can send it back to you in the meantime.

Thank you for your understanding.

graf007

graf007 Purchased

How do I export slides and imports them into another slider in your plugin?

Hello,

There is no option for this currently, but you can merge two sliders into a new one and delete the unneccesary slides from it to achieve a similar effect.

Hello there i have created a slide with 150×150 width but when i add this to my home page the images are bigger i want to tell you that also the images are 15×150 why is happening that ?

i can’t add the slider to home page because it runs live on Google Ad Words on any other page the slider is ok only in that place when i put it the size of the images are bigger than i have selected

It would be important to us to see a live example where we can reproduce the issue. Your theme or other plugins might have an effect on how the slider is rendered.

Also, is it possible by any chance that you’re referring to the responsive behaviour of the slider? This feature is enabled by default, and it will scale your sliders automatically to fill the empty area it can take. If you would like to use a small slider without auto scaling, please disable the Slider Settings -> Layout -> Responsive option.

Hello there my problem solved but when i add the slider the images are aligned to the right but i want to aligned to the left. How this can be done?

pigapiga

pigapiga Purchased

Hello! I just updated your plugin to the last version & everything just disappear… it’s all blank on my page : www.aurorastudio.fr . Do you know what happened ?

Hello,

Thank you for reporting this issue! We didn’t experience anything like this on our end, but we’re working on to find this issue as soon as possible. In the meantime, could you tell us which version did you use before the update? Understanding the circumstances could be really helpful for us.

I believe we’ve found what’s wrong. Please select the Advanced tab in the box below your sliders list, then disable the “Conditional script loading” option.

Please let us know whether it helped or not.

pigapiga

pigapiga Purchased

Hello, Thanks you very much ! It worked ! The version of Jquery is 1.8.3, and the layerslider version before update was 5.6.0 . What was the problem ? Jquery wasn’t loading first with this option ?

buzzbee

buzzbee Purchased

I just updated to 5.6.1 and now my sliders are not showing. I am running WP 4.3 with a Genesis Child theme. Everything was fine until the update was performed. Can you please let me know what the problem is. Thank you.

I think we’ve found what’s wrong. Please select the Advanced tab in the box below your list of sliders, then disable the “Conditional script loading” option.

If it doesn’t help, please send us a private message from our CodeCanyon profile page and we will try to fix this issue as soon as possible.

buzzbee

buzzbee Purchased

Yes indeed that was the problem, thank you. Will this bug be fixed in the next update?

Thanks for letting us know! Yes, we will release an update as soon as we managed to fix this issue.

inertiaim

inertiaim Purchased

Your updates function is not working, nor is the purchase download here the current version. You should at least post updates here so we can download and update via FTP.

Hello,

Do you mean the auto-update feature? WordPress caches the update information, so it might take some time while the new update appears. It should be working if you’ve successfully authorized your site.

In some edge cases server configurations might prevent installations to connect to external servers, but it would likely interrupt other functions on your site as well. You can make sure if this isn’t a problem by asking your web server host.

The new update will be available on CodeCanyon soon, but we can also send it to you if you email us from our CodeCanyon profile page.

Hi there,

I had the same problem like @pigapiga and @buzzbee and just wanted to add that switching ‘Conditional loading’ to off worked.

andy

Btw… how can I reset my installation count? I used the LayerSlider on a couple of test-installations on my local machine (which I deleted already) and now I can’t activate it on my first (and only) live site :(

thx

Hello, my images are blurry when I load them into the LayerSlider. I have researched this problem many times and cannot find the answer. The site can be viewed here: www.surfershrink.com/test7. All of the images are large and I am not understanding what the issue is. Can you please help me? Thank you!

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