854 comments found

Is there a way to turn off the animation of text and fields. To just have them load normally on the pop up?

halfdata

Sure. Set “Fade In” animation for all layer.

dectro Purchased

Hello, I purchased your plugin and everything seems to be working fine for the moment. There are only two issues:

1) I have installed the popup # 24523 in a specific page to make users accept terms and conditions before continuing. The problem is that the user can simply click the back button to bybass the popup and then click the forward button. The popup won’t appear again even if the user didn’t click on any button before. How to resolve this loophole?

2) I would like to have a log of all users who have clicked on agree with the exact dates an ip address. Is this possible ? Nothing appears in the log for the moment.

Thanks!

halfdata

Hi. Thanks for purchasing the plugin.

1) You need set display mode as “Every Time”. In this case popup will be displayed every time until user clicked Agree button.

2) Unfortunately, there is no such feature.

Hi, may be a stupid question, but I can’t figure out how the mail, if user used a contact form, comes to me? I put my email at settings> Sender e-mail, but when tested I don’t get a mail!? Can you please explain!? Thanks, Ole

Default-user

What a search… just found it at Log, thanks!

halfdata

Thanks for purchasing the plugin. Please notice, plugins never send e-mails by themselves. They delegate this function to WordPress installation by using wp_mail() function. So, the WordPress is responsible for e-mail sending. If you don’t receive e-mails, it means that WordPress can’t send them. Why it may happen and what to do?

1. By default WordPress uses php mail() function. Probably your hosting provider blocks this function. Please contact their support and ask if they do that.

2. Some hosting providers don’t allow to send e-mails when sender e-mail address doesn’t belong to the same domain (where website installed) or doesn’t exists. So, please go to plugin’s Settings page and make sure that Sender E-mail address exists and belongs to domain, where website installed.

3. Also you can configure wp_mail() function to use any 3rd party SMTP server by using free plugins, that adjust wp_mail(): https://wordpress.org/plugins/search.php?q=wp_mail

ewarda Purchased

hello… great plugin… are there any video tutorials or directions? Thanks

halfdata

Hi. Please read FAQ. It has answers for most popular questions. Also: http://www.youtube.com/watch?v=3RFgeTWAPDc

medgadget Purchased

I am having problems with “Confirmation of subscription” layer. Basically, after user fills out the form and presses the Submit button, the text in confirmation of subscription layer shows over all the previous layers. I want all the previous layers (except for background image) to go away, and only “thank you” message to show. Basically, user fills out the form – everything goes away (except the background image) – thank you message appears—form automatically disappears.

How can I do that?

FYI, I enabled the autoclose delay on the form at 4 seconds.

Thanks!

halfdata

Unfortunately, at that moment there is no such feature.

Default-user
medgadget Purchased

OK. But can I do a 2-step process with 2 separate popups that have the same background? The first popup will have name/email/submit button. When submit button is pressed, the info is sent to MailPoet and second popup shows up, that says “thank you for registration”. Is that doable?

Basically, can submit button be used to submit info and trigger the second popup?

halfdata

Unfortunately, no. I have this functionality in my todo list, but it is not implemented yet.

When I click on the Edit Layer icon the plugin freezes and I cannot edit the layer item I want to (address). How do I edit the layers for each popup?

Default-user

Where do I give you this info? Im not posting my login info here….

Default-user

Also…can I embed my Adobe Forms code in to a popup? So the form will have the Adboe Interface and my adobe account will capture the info (no WP email needed this way).

halfdata

1. http://codecanyon.net/item/layered-popups-for-wordpress/5978263/support

2. I don’t know what is Adobe Forms. So I don’t think is not supported.

Just purchased the plugin, love it! Client is thrilled! Question…. do you have a sidebar widget available?

I’m also not seeing the statistics on the only A/B Campaign we have set up. It’s not blocked and seems to be connected to right popup. Any ideas?

halfdata

Hi. Thanks for purchasing. 1) The plugin has shortcode, so if your widget area support shortcodes, you can put popup’s shortcode there. Please read FAQ how to use shortcode. ;-) 2) Statistics is displayed on “Campaigns” page. If you don’t see it it meant that you don’t use relevant campaign for example as OnLoad popup. If you think you do everything correctly, please provide access to WP dashboard, I’ll check what’s wrong. ;-)

LonerWolf Purchased

Hello,

I’m interested in using a Google Font called Quatroccento. My current wordpress theme (Genesis) already makes use of it, but I also want to use it within the layered popups.

How do I use it in the popup without calling the font twice (once from the theme, and another from the popup?) so as to minimize the load time.

Thank you.

halfdata

Hi. Unfortunately, at that moment it doesn’t have such feature.

Hi, how can i make a costumize pop up, all i need is just name email and call to action button. Thanks.

halfdata

Hi. You can create your own popup (watch video and read FAQ) or edit any of existing demo popups.

hooplah64 Purchased

Quick question – I’ve (finally) enabled the “sign up through facebook” in my popups, and I’ve been trying it out using my own FB account to sign up. I can see from the Layered Popups log that my data is being submitted, but it’s not showing up in either of my email lists (MailPoet or MailChimp). Is there a delay in adding new subscribers via facebook? If not, how can I go about troubleshooting this?

halfdata

Please provide access to WP dashboard. I’ll check.

hagaysola Purchased

Hi, How can i trigger the popup by link? is it possible. ? i though i will find it in one of the 5 actions of users …. hope it is possible. would love to be advice.

Thanks.

halfdata

Hi. Sure. Just read FAQ. It has the answer. ;-)

LonerWolf Purchased

Hello,

I’m using the plugin and loving it. I’m trying to use the #17 Subscription form ‘Trigger box’ that pops up from the right.

However my issue is that even though I am using a transparent background png image to replace the “This is layered popup too” image with the arrow, it appears as a solid white background. I’m using the exact same settings as the layer in the demo, so why is it doing this?

I thought it might be WP SmushIT which is compressing it and taking away the transparency but even directly uploaded via ftp still suffer the same problem.

Any ideas?

Thank you.

halfdata

Hi. Thanks for purchasing the plugin. My plugin doesn’t manipulate with images. It displays them as is. Please provide URL where I can see the problem and I’ll tell you what’s wrong.

Default-user

Thank you halfdata for responding. The image in question is http://lonerwolf.com/subscribe.png and the url of the main site is the same.

halfdata
Thanks for details. The problem is not related to my plugin. Your theme add white background to all IMG-tags. It is not good behavior. So you either need edit stylesheet, or force image to use transparent background. Replace image’s code by this one:
<img style="background: transparent !important;" src="//lonerwolf.com/subscribe.png" />
DNDS Purchased

Hi

Love the plugin. Quick question Is it possible for the registrations to be saved on the back end (CMS) to be exported at a later date? if so how would i do that?

Thanks.

halfdata

Click on relevant icon for log record and you will see all custom fields and even more.;-)

Default-user
DNDS Purchased

Hi I have done that but it just shows name, email, popup and created? perhaps you could take a look?

halfdata

Please proivde access to WP dashboard.

Hello, I would ask, if you can change sending email if someone changes the value in a dropdown thx

halfdata

Hi. Unfortunately, there is no such feature.

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