An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by GreenTreeLabs

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from GreenTreeLabs:

Please, before submitting an issue gather these information:

  1. the URL of the page with the gallery;
  2. errors and messages in the browser console (press F12 to open the console if any;
  3. any other useful informations to help me understand the issue;
these informations will speed up the entire process of solving.

Remember also that:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Why jQuery Tiles Gallery is innovative?

Because it uses a new and original way to arrange your photos. Currently there are two types of galleries: sliders and multi-column galleries (pinterest clones). jQuery Tiles Gallery is innovative because it builds up a random grid that always fits its container.

Does this plugin stretch images?

No, absolutely. jQuery Tiles Gallery keeps the aspect ratio of the images even if the tile has a different shape. The plugin crops the images keeping the focus on the most meaningful part of the image.

I don’t want to see my photos cropped! What can I do?

Consider another great plugin: Final Tile Gallery. It’s a similar script but it doesn’t crop images. However it can’t completely fill an area like jQuery Tiles Gallery. Look the demo to see what I mean

Is it possible to add links to image? Open a popup? Add a custom action when clicking images?

Sure! Each image can be enclosed in a link. Additionally, when jQuery Tiles Gallery is ready, it can call a custom function, so you can call your favourite popup manager.

How can this plugin keep the most meaningful part of the images, when they’re cropped?

Easy: you can specify the best vertical and horizontal alignment for each image!

Ok cool, but I bet it’s not responsive!

You loose :)

jQuery Tiles Gallery is responsive, when the browser is resized and also the gallery container changes size then the plugin builds a new grid to completely fit its container. Naturally you can turn this feature off.

I’m using this plugin but my images have an extra margin around.

jQuery Tiles Gallery sets some css properties on images to work, and in most cases it’s just fine. Sometime a CSS conflict can occurs, in that case just check which CSS rule is overriding the plugin settings. If you don’t know where to look, just contact me, I’ll be happy to help you!

I can’t make it working.

Ok, no panic :) Here is a short list of things you should check:

  • check jquery library is included in page before the inclusion of jQuery Tiles Gallery;
  • check if you’re using a correct jQuery selector;
  • check the gallery html is already present when you call jQuery Tiles Gallery;
  • check you’re not including jquery library twice;

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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