An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by sike

They will respond to buyers' questions via this item’s comments.

Go to comments

Frequently Asked Questions

Want to support more than 8 elements’ animation?

Right now it only support 8 elements’ animation, due to minify the CSS file size, I don’t include more element’s animation in the CSS, you can add it by yourself in the jquery.onebyone.css:

/*support the 9th element*/
.animate8{
    -webkit-animation-duration: .6s;
    -webkit-animation-delay: 1.6s;
    -webkit-animation-timing-function: ease;
    -webkit-animation-fill-mode: both;
    -moz-animation-duration: .6s;
    -moz-animation-delay: 1.6s;
    -moz-animation-timing-function: ease;
    -moz-animation-fill-mode: both;
    -ms-animation-duration: .6s;
    -ms-animation-delay: 1.6s;
    -ms-animation-timing-function: ease;
    -ms-animation-fill-mode: both;
    animation-duration: .6s;
    animation-delay: 1.6s;
    animation-timing-function: ease;
    animation-fill-mode: both;              
}   

/*support the 10th element*/
.animate9{
    -webkit-animation-duration: .6s;
    -webkit-animation-delay: 1.8s;
    -webkit-animation-timing-function: ease;
    -webkit-animation-fill-mode: both;
    -moz-animation-duration: .6s;
    -moz-animation-delay: 1.8s;
    -moz-animation-timing-function: ease;
    -moz-animation-fill-mode: both;
    -ms-animation-duration: .6s;
    -ms-animation-delay: 1.8s;
    -ms-animation-timing-function: ease;
    -ms-animation-fill-mode: both;
    animation-duration: .6s;
    animation-delay: 1.8s;
    animation-timing-function: ease;
    animation-fill-mode: both;              
}  

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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