An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by jigowatt

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from jigowatt:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Host specific issues

Frequently Asked Questions

Will this work with IE?

Of course it won’t look good in IE – IE does not support html5 HOWEVER if you are doing a html5 project you will probably know about, and be using, http://html5boilerplate.com/ which adds html5 support to IE.

My image verification box is not working…

This feature requires PHP GD library installed on your server – contact your host.

In FireFox 4 for Windows my browser crashes when I type into the textarea

This is a FireFox 4 bug and a problem with the HTML5 “placeholder” element. It will hopefully be patched soon by Mozilla.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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