An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, jigowatt, will respond to buyers’ questions and provide limited support through this item’s comments.
Additional information from jigowatt:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
- Host specific issues
Frequently Asked Questions
Will this work with IE?
Of course it won’t look good in IE – IE does not support html5 HOWEVER if you are doing a html5 project you will probably know about, and be using, http://html5boilerplate.com/ which adds html5 support to IE.
My image verification box is not working…
This feature requires PHP GD library installed on your server – contact your host.
In FireFox 4 for Windows my browser crashes when I type into the textarea
This is a FireFox 4 bug and a problem with the HTML5 “placeholder” element. It will hopefully be patched soon by Mozilla.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.