An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Crusader12

They will respond to buyers' questions via the contact form on their profile.

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Frequently Asked Questions

Can I use this plugin on a CMS site, blog or eCommerce site?

Yes. The easiest way is by assigning by class (which most systems will automatically generate a class for images). Keep in mind that the dimensions of the images or elements should be the same for each HoverAlls call.

If you want individual effects for each images, you will need to modify your PHP loop to assign unique IDs to your images or elements. This just involves assigning a base ID to your image/element along with a variable on the end:

<?php for ($i = 0; ($someCondition); $i++) { ?> Here’s your image, with the “base id” of image_ Every time it loops, the variable is extended to the end of the image ID, resulting in #image_1, #image_2, #image_3, etc. End. <?php } ?>

Why IE8 is giving me an error?

On exit animation, HoverAlls animates the text object out first, however if you didn’t specify text_starts, text_ends settings then IE8 (not IE9 or other browsers) has a problem. The simple fix is to enter values for these 2 settings when doing your HoverAlls call:

text_starts : ”...”, text_ends: ”...”

I’m currently working on a patch for this, however am also working on pushing compatibility back to IE7 so this will be available soon and indicated with a version 1.4 / updated :)

How can I manually setup HoverAlls for use in WordPress?

You can refer to the comments discussion with user carrielmack on page 3 of the comments.

Are there any stipulations to Customer Support?

Yes. Support is only provided for the first 6 months from the purchase date of the item. This is to help safeguard reusing plugins on different sites.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.