Help Desk - Customer Service - Ticket System

same for me

Hi I like this very much but i am having a few problems setting up. I have followed instructions.

I have defined script folder Added database details uploaded files changed permissions as stated

It is reading from database

However install.php only shows

Help Desk Installer Installation

You can’t go no further.

I take it I have to manually import the db file you supplied – however in php my admin when I do this I get the following errors.

1064 – You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘CREATE TABLE IF NOT EXISTS `messages` (`id` int(11) NOT NULL auto_increment, `ti’ at line 2

Can you please help – thanks

hey i never got any help from author – maybe on holiday! Anyway is awesome script and as mentioned above I had trouble with getting it to work.

To get it to work in mysql 5 i just imported only 1 line at a time in php myadmin from database script – works perfect now.

Thanks

No errors now thanks – just had a problem with the database script. Seems to be slightly wrong for the version of mysql 5 via phpmyadmin – however when I imported just 1 line at a time it worked fine and then your installer worked.

The script works welll now.

Thanks for a great script.

Hi,

The script looks real lovely. There is main problems with this script that you should fix so people stop wasting time posting and getting help.

1: The sql file cant be imported (only 1 line per, manually and it works). 2: ‘); $charset = ‘utf-8’; $cs=$mysql_charsets[$charset]; mysql_query( “SET CHARSET ’”.$cs.”’ ” ); mysql_query( “SET NAMES utf-8” ); ?>

Database is in phpmyadmin, script folder is right placed, database settings is correct…

Have tried on webhost and wamp but same problems.

1: is solved. 2: remains.

Best regards

10 Days ago i posted my problem. Bad support a “little bit”..

Best regards

Purchased and got the script to work pretty easily. However, I have a problem, I got the script setup correctly, but can’t add in a file attachment. A pdf or word doc don’t work, but can add in a .png file. Please let me know what the issue could be and what I can do to fix it.

I need to be able to upload pdf and word files.

Thanks,

Jim

How many users is allowed to register as maximum number? Cause is registered many to my site but i see only 19 registered in the admin panel/user list..

And what can we do with the the editor to make it more use full?

How do i fix this both?

Thank you.

Hello,

I like your script very nice once it starts working, I just ask your help how to hyperlink the activation e-mail which i tested by registering myself as a client and found out the activation code and the website signing page are not hyperlinked.

thanks,

Hi,

Please could you help with installing the script . I am having problems with the installation.

thanks Joe

Didn’t even get to the install page i got a 500 internal error am i supposed to complete these lines? //Define the paths of the server //Please edit these lines if you know what you are doing define (“site_address”,”http://”.$URL.”/”.script_folder); define (“site_root”,””.$ROOT.”/”.script_folder);

Installs great, lacking important basic ticket features.

1. No time or date listed on ticket on both admin and user interface ?!!

2. when a ticket is closed no email is sent to let user know “ticket is closed.”

Could do with more features but for money pretty good.

will you add date/time stamps in the tickets? i think that is a must have

Couple of questions before purchase:

1. Is it possible to skip the name/phonenumber etc and when a user logs in, redirects to ticket list? 2. Is it possible to sort tickets on open/closed status? 3. Is it possible to make private tickets (for admin, which normal users can’t see)

The sql that you are trying to import isn’t structured correctly. You have to do each CREATE TABLE and INSERT statement one at a time. When you do that it creates everything needed.

My problem is that I cant get past this install.php file – keeps saying :

Notice: Undefined index: admin in *install.php on line 34