An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, DrAlexDavidovic, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from DrAlexDavidovic:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • Implementing new features as the result of your feedback
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to item support

Frequently Asked Questions

Is there a built-in subscribe option?

Yes! To subscribe users, you have 4 options:
  1. Add them to the selected list(s) manually
  2. Import subscribers
  3. Place the opt-in shortcode on your pages and posts
  4. Place the opt-in widget on the sidebar
Actually, there is the option #5 as well: for people who sign-up as members of your blog, you can elect to automatically add them to the mailing list.

Is there a built-in unsubscribe option?

Yes! Every message you send has an unsubscribe option built into it. You specify the unsubscribe instruction (for example, “If you do not wish to receive any more messages, click on the following link: “). The unsubscribe link is added automatically to the end of the message, all the user needs to do is click on it.

In addition, you can always unsubscribe the users manually.

Do you have a demo available?

The demo is not ready yet, but here’s the Quick-start Guide – it gives you a very good idea as to what the program can do.

Do you offer support for this plugin?

Yes! Please open the support ticket with your queries, comments, or suggestions. You’ll receive the reply quickly, we endeavor to send it within 24 hours.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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