An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Granth

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from Granth:


Support includes:

- Answering to questions regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions


Support does not include:

- Installation and customization
- Fixing bugs caused by third party themes and plugins that don’t comply WordPress standarts


If you need support, please send these items to us:

1. Your Purchase Code
2. Problem statement
3. Link/URL – Sample
4. Full issue description
5. Login data if needed


We try to answer all queries asap, but mostly within 24-48 hrs. Holiday which will delay our answer / customer support is not possible on every weekends. Thank you for your understanding.

For more details, please visit our Profile Page.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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