An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by LCweb

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from LCweb:

I give support every day of the week. Please note that my answer time can take up to 15 hours, on the weekend it may takes a little more.

Remember that support doesn’t mean modification (or customization). However if you need a very small work (around 10 mins) I will be glad to help you.
 

Frequently Asked Questions

Please read the full FAQ list here

 

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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