An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by CodingJack

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from CodingJack:

Hi, I’m CodingJack. I offer support for all my products through the item’s discussion comments. And you can also contact me directly if you like by filling out the form on this page:

http://codecanyon.net/user/CodingJack

All questions will be answered within 24 hours on weekdays and 48 hours on weekends/holidays. Both item comments and emails are checked at the same time, so your question only needs to be asked once using either method.

-Jack

Frequently Asked Questions

The image won’t show up?

This is likely a site migration situation. Add the following “z-index” property to the ”#cj-gallery” property in the CSS.

#cj-gallery {

    width: 100%;
    height: 100%;
    overflow: hidden;
    position: fixed;
    color: #CCC;

    z-index: 1;

}

The image only shows up on the right half?

This is likely a site migration situation. Add the following “text-align” property to the ”#cj-gallery” property in the CSS.

#cj-gallery {

    width: 100%;
    height: 100%;
    overflow: hidden;
    position: fixed;
    color: #CCC;

    text-align: left;

}

API Methods Available


// get the current category index
$.cjBgSlideshow.getCatOn();

// get the current image index within the selected category
$.cjBgSlideshow.getIsOn();

// get the current jQuery Address hash string
$.cjBgSlideshow.getHash();

// set the current image through jQuery Address
$.cjBgSlideshow.setURL(st:String);

// set the current category by passing an index number
$.cjBgSlideshow.setCategory(index:Number);

// set the current image by passing an index number
$.cjBgSlideshow.setImage(index:Number);

// activate available callbacks
// type = type of callback: 
// 1) "apiCategoryChange" 
// 2) "apiImageChange" 
// 3) "apiImageLoaded" 
// func = the function you wish to associate the callBack with
$.cjBgSlideshow.addCallback(type:String, func:Function);

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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