An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by radykal
Frequently Asked Questions
When I test the example file on my local machine (offline), I get a following error: “SM2 failed to start. Flash missing, blocked or security error? Status: INIT _TIMEOUT”!
In most cases there is a security issue according to the flash file (swf). So you need to allow the swf file to communicate with your browser, just visit this website:
and add the folder to the list, I would just select a root folder, like your hard drive, so you will get no more issues with other flash files on your local machine.
Is it possible to listen to the music without interrupting it when changing the page?
You need to ajaxify your website where only a part of the site reloads when changing the page. You need to do this by your own, because its a functionality that needs to be hardcoded into your website. History.js is a nice open-source project for achieving that.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.