Discussion on Fresh Custom Code - CSS/JS/PHP - WordPress Plugin


FRESHFACE supports this item


This author's response time can be up to 1 business day.

123 comments found.


Net-Labs Purchased

Wow, Really like this plugin,

Thanks for creating.

I gave you a 5 star rating because this plugin deserves it.

One piece of advice that I’m asking from you is on changing the skin to a darker theme.

Our one team member, Julius is as blind as a bat and the poor guy is totally lost because some of the elements in the light skins are totally unreadable to him.

I told him to buy a bigger magnifying glass, but he says that his problem is not the size of the content but the color contrast.

i’d be grateful if you can point me in the right direction.


Hi Net-Labs!

Thanks again for your kind words :-) We will take a look about this in the near future.

Thanks and cheers! :)

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.



This is a great looking plugin. The demo worked out very well on my site, and I upgraded to the paid version. The upgrade process ended up being complicated due to a versioning error with the software on Code Canyon, but the author quickly resolved that issue and was very responsive.

I subsequently had a conflict with a third party tool, and the author correctly identified the source of the conflict, allowing me to fix the issue.

Finally I discovered a third issue, perhaps only found in this latest version of his software, and the author was initially quite responsive, but then it seems he or she slowly lost interest in helping.

I went so far as to provide extensive documentation on clean wordpress installations on multiple hosting platforms showing that the issue was reproducible, but the last reply I got from the author was “We have thousands of customers, and none of them have this issue.” Of course, only a few at that time would have been on the new version and the screencasts clearly show how the issue occurs and the code involved in the bug.

I’ve tried following up within their support system, but it’s been over two weeks now with no reply. Hopefully they’ve just been busy on a new release and haven’t had time to get back to me, but until they do, I can’t endorse this software, no matter how great it seemed when I demoed it.

Hi Radialstudios!

Firstly let me apologize for any inconveniences. We tried to resolve this issue with you, but since you are the only one who is experiencing it, it means that is environment-dependent. We offered you refund, if you are interested. Otherwise there is not much we can to :(

Thanks and cheers! :)

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.



Hi FreshFace,

Thank you for the reply.

Jansena, who posted about 6 months ago, appears to have had a similar issue to the one I had after upgrading from the demo, where the custom code content box wasn’t formatting correctly and all he was seeing was the javascript text:


So I don’t know that it’s valid to suggest that nobody else has had this issue – perhaps they all just took the refund offer and moved on. Your product is otherwise so perfect that I’m willing to put my time into finding a solution.

Our remaining issue appears to be that javascript associated with the ‘custom code content’ title bar is causing that titlebar to dissapear.

You can see this in a video here at 8 seconds and then again at 48 seconds using an incognito browser:


Essentially, if the associated postbox is rendered with a class of “postbox closed” we’re left without any way to re-open it because the titlebox goes away.

I suspect on our very first install I had closed the custom code content box before upgrading, and the new code (that was introduced during the fix) is causing our “custom code content’ postbox title to disappear. Once that titlebar is gone, the only way to make the postbox show up again is by editing the code using chrome inspector to change the postbox status as seen at the very end of the video link above.

Postbox Open: http://www.screencast.com/t/iMuw5QqQrE Effect of Missing Title Bar: http://www.screencast.com/t/qKRTAA262kW

Postbox Closed: http://www.screencast.com/t/M38l8G7R Effect of Missing Title Bar: http://www.screencast.com/t/f3sv27ZwqzX

I suppose if I were really skilled I could find the database value where the postbox status is set and flip it manually, and just then never again be able to edit the display status of the ‘custom code content’ titlebar / postbox.

If this is happening for other users, they probably don’t notice it since the content box is still functional when the Postbox value is not set to closed, it just displays without the title bar and people might not ever realize there is missing functionality.

I’m not really interested in a refund, I’d prefer the software work correctly, and have shown a willingness to assist you in resolving the problem by putting considerable time into trying to identify the source of the issue.

We’ve disabled all plugins and themes, setup fresh installations, and introduced the software into 3 separate hosting environments to help isolate the issue and to see if it was purely an issue on our end.

Part of the support process you’ve committed to here at code canyon is:

Item support includes:
  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

That support extends for 6 months. I don’t see “Offer a refund if the reported bug is environmental and only showing up on one server” – despite the fact that I’ve used several hosting environments and the problem persists.

I did find you to be available to answer questions during the initial issues we had, noted that you were quite responsive and prompt with fixes to the versioning issue, and also commented that you helped identify an unrelated 3rd party issue.

I would ask that you give us (and this issue) one more bite at the apple, and am willing to actively participate in that process to help resolve this reported bug.

(*edited for formatting)

Just to provide closure here, I was able to identify the source of the issue, which was connected to V1.1.9 of the Freshface Custom Code plugin.

Although I had to locate this and identify the solution myself, it appears that this issue was extremely rare, quite possibly only happening for me.

While I was disappointed in the support that I got on this particular issue, the other support I received was great and the plugin itself is exceptional.

I recommend the plugin and will continue to use it in the future.

Hello, just three questions. If I add several posts with type CSS (external), are all posts combinate to one CSS file or do the plugin create on external file for each CSS post? If I write additional LESS code, are CSS and LESS combinate to one CSS file? Is the external CSS file minified? Thanks.

Hi synergy-solutions!

1.) Multiple posts – multiple CSS inputs 2.) The inputs could be saved as external (in wp-content/uploads) dir, or could be printed in header / footer. The external inputs could also be included in header / footer, depends on your choice

3.) No, files are never put together

4.) No, files are not modified

Thanks and cheers! :)

If you like the item and want to support us, please consider rating it in “My Account -> Downloads”.