An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
How to increase the upload limit?
For the server side you can set this when initializing the script inside the file_manager.php file by setting the maxUploadSize option (ie for 3MB 1024 * 1024 * 3).
For the browser side you must update line 696 of file_manager.js and set the new upload limit.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.