An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by getredhawkstudio

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from getredhawkstudio:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

How do I stop .tmb file from displaying inside the filemanager?

Find connector.php inside the filemanager plugin folder, open it in an editor and add these lines to the roots array below accessControl:

'attributes' => array(                
   array(
             'pattern' => '/.tmb/',
             'read' => false,
             'write' => false,
             'hidden' => true,
             'locked' => false
            )

)

If you want more than one type of files to stop showing up in the filemanager, you can do this:

'attributes' => array(                
   array(
             'pattern' => '/.tmb/',
             'read' => false,
             'write' => false,
             'hidden' => true,
             'locked' => false
            ),
   array(
             'pattern' => '/.quarantine/',
             'read' => false,
             'write' => false,
             'hidden' => true,
             'locked' => false
            )
)

The whole $opts will look like this:

$opts = array(
    'roots' => array(
        array(
            'driver'        => 'LocalFileSystem',   // driver for accessing file system (REQUIRED)
            'path'          => $abspath['path'],         // path to files (REQUIRED)
            'URL'           => $abspath['URL'],  //$plugin_arr, // URL to files (REQUIRED)
            'accessControl' => 'access',             // disable and hide dot starting files (OPTIONAL)
            'attributes' => array(                
               array(
                         'pattern' => '/.tmb/',
                         'read' => false,
                         'write' => false,
                         'hidden' => true,
                         'locked' => false
                        )

            )
        ),

    )
);

How to change the default levels depth when selecting a folder?

In the file manager plugin folder, edit the settings.php file and on line 5 you will see: define('FILE_LEVELS', 3); The 3 represents the folder depth, you can change it to 4 or more for more folder depths.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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