An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by radykal

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from radykal:

Limited Support from 9th Feb!
Due to a vacation my support will be limited for two to three months, starting 9th of February. During this time Patrick Wagner will try to answer your questions regarding the following products as good as he can:

  • Fancy Product Designer – Woocommerce plugin
  • Fancy Gallery – Wordress plugin.
He is not as familiar with the source code as I am, so that his support will be limited too. Tickets with more complex questions will be redirected to me. I myself will have a computer with me and try to give support as much as I can – no promises! If your ticket doesn’t get answered within 15 days the system will close it automatically. Please feel free to open a new one when I am back and your question still exists.

Selling my items on envato
If you are a themforest author for example and you would like to put an item from me into your item, when you purchase an extended licence, you have to ask me for permission. DO NOT PUT IT INTO YOUR ITEMS WITHOUT ASKING ME!

Frequently Asked Questions

Is there an easy way to troubleshoot?

Yes, just visit this website and you will see a list with status reports.

http://www.schillmania.com/projects/soundmanager2/doc/getstarted/#troubleshooting-flash9

How can I remove the ‘x’ behind each track in the playlist, so the users can not remove a track from the playlist?

1.Open the jquery.fancyMusicPlayer-color.css (the color stands for lila, black or white), depending which color scheme you are using.
2. Search for the .fmp-playlist li .fmp-delete-track selector and add this property to it: display:none;.
3. Search for the .fmp-playlist li span selector and set the margin-left to 0.

When I test the example file on my local machine (offline), I get a following error: “SM2 failed to start. Flash missing, blocked or security error? Status: INIT _TIMEOUT”!

Solution 1:
In most cases there is a security issue according to the flash file (swf). So you need to allow the swf file to communicate with your browser, just visit this website:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

and add the folder to the list, I would just select a root folder, like your hard drive, so you will get no more issues with other flash files on your local machine.
Solution 2:
Try the latest version of soundmanager2:

http://www.schillmania.com/projects/soundmanager2/doc/download/

Download it and replace the js and swf files in my plugin directory.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by