608 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United Kingdom

Hello,

GREAT plugin, have been using it for a few years now.

Okay 1 issue so to speak which has been mentioned time and time again.

The Google+ tab doesn’t work ESPECIALLY if you go to linkedIn then back again OR any variations. You can see here: http://www.umbrella-web-studio.co.uk/remove-wlw-and-rsd-wordpress-links/

We just updated today (manual update is a pain in the A*) previous to that it was working great. Now its not :(

Advice please??

Kind Regards

ThematoSoup

Hello,

Thanks for your kind words and sorry for the issue you’re having.

Could you please 1. clear your cache, 2. disable it altogether or 3. preview the post with any of the default WordPress themes?

~Dragan

P.S. Are you sure that prior to updating, everything was working fine with the Google+ widget?

Umbrella_Interactive

Hello,

okay after days of playing around with this we did the following:

1. deactivated ALL plugins – no effect 2. deactivated and reactivated the author box plugin – no effect 3. cleared ALL caches WITH cache plugin ON and OFF with no effect.

Regardless of which way I do this I cannot get the Google+ widget to work even doing everything apart from using on another theme WHICH I don’t have.. BUT that defeats the purpose as it should AND did work prior to update :(

ThematoSoup

I still think it’s something your theme does. Please check the screenshot – https://dl.dropboxusercontent.com/u/7059892/umbrella-web-issue.png

Would you please install any of the default WordPress themes – Twenty Thirteen or Twenty Fourteen and preview your posts, we’d then know for certain whether it’s a theme related issue.

~Dragan

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi Support, Is there a way to reduce the amount of text shown on mobiles so you need to click “more” to few the bio information say after 15 characters. The reason I ask is when you view the authorbox on mobiles the profile bio takes up allot of screen real estate.

ThematoSoup

Not from plugin options.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
mwlinck Purchased

Hi, there is a little bug after the last update. If you click from tab to tab, the content jumps down.

you can test it here (At the bottom of the page): http://designers-inn.de/

Best, Marco

ThematoSoup

Hi Marco,

It’s caused by this padding in this custom CSS from this file – http://designers-inn.de/wp-content/themes/satellite/css/custom_css.php?ver=3.9.1:

.ts-fab-tab { background: none repeat scroll 0 0 rgba(0, 0, 0, 0.04); border-radius: 3px 3px 3px 3px; padding: 20px; }

You should change that selector to only target visible tab: .ts-fab-tab.visible-tab and it should be fine.

Default-user
mwlinck Purchased

Oh yes! Awesome! Thanks a lot for the great support!

ThematoSoup

Glad I could help! :)

If you find the plugin useful and worthy of recommendation, please take time to rate it.

~Slobodan

Default-user
mwlinck Purchased

5 Stars :)

ThematoSoup

The rating can be done in your “Downloads” section, but thank you so much :)

Cheers

~Dragan

  • Bought between 100 and 499 items
  • Canada
  • Has been a member for 4-5 years

In the widgett, is it not possible to show whichever author is the author of the current post being viewed?

ThematoSoup

It seems that the widget doesn’t allow for not selecting an author. Our developer will respond to this issue as soon as he becomes available.

Thanks for your patience and sorry for the problem you’re having.

~Dragan

ThematoSoup

Unfortunately, we had to disable that option due to performance issues.

I’ll have to alter the documentation to reflect that. Again, I’m sorry.

~Dragan

  • Bought between 100 and 499 items
  • Europe
  • Has been a member for 4-5 years
colorit Purchased

Strange behaviour – when I access my site (currently in maintenance mode!) via my computer (Windows 7 prof. and Firefox), then all is fine with the plugin’s author box.

When I access the same page via my Samsung Galaxy Note 10.1 tablet, then I cannot access a post at all, because of this error message:

http://screencloud.net/v/4j1l

Yes, Twitter Consumer Key and Twitter Consumer Secret have been created and are right in the plugin’s settings.

This issue appears only on my tablet not on Firefox for Windows 7 prof. computer.

Any idea? Thanks.

ThematoSoup

Hi,

Can you temporarily disable maintenance mode and try accessing the page on your tablet then?

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello!

Longtime user of your plugin. Thumbs up!

I’m using the filter “Modifying User Meta Fields Used for Social Tabs”: http://docs.thematosoup.com/plugins/fanciest-author-box/#Display_custom_tab

Which works great for pulling regular user fields over as replacement for FAB user fields. Such as:

if ( ($social_network == 'facebook') && (get_the_author_meta('facebook') !=='') ) {return 'facebook';} QUESTION: I can’t seem to get any results with the Custom Tab though: Goal is to pull the User URL over and display it in this tab. I’ve tried: if ( ($social_network == 'custom_tab_content') && (get_the_author_meta('user_url') !=='') ) {return 'user_url';}

It shows the Tab, It shows my title, but underneath is blank.

I’ve even tried replacing ‘user_url’ with ‘facebook’ in the code just for testing purposes and it still only shows blank. So I assume it’s the ‘custom_tab_content’ part that’s wrong?

FOR REFERENCE: On the FAB SETTINGS page I’ve checkmarked “Display Custom Tab”, added the word “Website” in the title field, left the Custom Tab Content field blank, and tried all combos of author-overide (I assume “Only Content” would ultimately be the choice).

Help in pulling over the regular user_url field and display it in the custom tab would be greatly appreciated!

ThematoSoup

Hi, sorry for the late reply, our developer will answer your question as soon as he becomes available.

Thanks for your patience.

~Dragan

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
yanaoha Purchased

Dear, please i buy your plugin, bad this not working. not showing up : Please how fix this : http://www.zenron.cz/novinky.php/

ThematoSoup

Hi,

The author box is not supposed to be shown in archives, only single posts/pages.

You can add it to your theme anywhere you’d like using this custom function:

http://docs.thematosoup.com/plugins/fanciest-author-box/#Adding_Fanciest_Author_Box_Using_Template_Tag

~Slobodan

Default-user
yanaoha Purchased
Hi, please i add short code, this looks horrible : http://www.zenron.cz/novinka.php?link=offshore-podnikani-nemusi-mit-hanlivy-nadech#ts-fab-bio-shortcode-562-535-583

How fix this ? Thank you Jana

Default-user
yanaoha Purchased

Please is it possible i send you aser name and password and you set this in WP ? Thank you Jana

ThematoSoup

Hi,

You need to use template tag, check the link I sent you please, all the instructions are there.

~Slobodan

Default-user
yanaoha Purchased
Hi, ok we add tag to theme. Please now not showing up tab facebook, linked in, short code is : [ts_fab authorid=”2” tabs=”bio,latest_posts,facebook,twitter,linkedin”] http://www.zenron.cz/novinka.php?link=offshore-podnikani-nemusi-mit-hanlivy-nadech Please how fix this ? Thank you Jana
ThematoSoup

Have you populated social fields in your user profile?

Default-user
yanaoha Purchased

Yes i add facebook ID , not showing up

Default-user
yanaoha Purchased

i also add linked in. not working

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Referred between 1 and 9 users

When I add the author box using PHP in my template, it doesn’t style the box at all. No CSS. Am I missing a step here somewhere? Just looks like this : https://www.dropbox.com/s/ir7gljja5axsdx7/Screenshot%202014-07-23%2023.46.42.png

Default-user

I checked the docs that come packaged in the plugin and that step doesn’t seem to be mentioned…. https://www.dropbox.com/s/n278r6gbpmf8kyc/Screenshot%202014-07-24%2009.46.34.png

There’s a link on there too but it just 404s. Looks like you need to update those documents in the zip package.

But thanks for clearing that up for me…

ThematoSoup

Sorry about that and thanks for letting us know, we forgot to update bundled documentation.

~Slobodan

Default-user

One more thing though. I have added this to functions.php and now it works. But it doesn’t seem to obey the color settings in the setting panel anymore. It always looks like this: https://www.dropbox.com/s/pqx9s0377ez4esc/Screenshot%202014-07-24%2010.14.37.png

Even when I modify the colors in the settings?

You can see it on example here: http://shuttermuse.com/incredible-wordpress-photography-themes/

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