An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by SelfPublishServices

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from SelfPublishServices:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

What exactly does this do?

It gives you all the files you require to run a website within a Facebook page.

This can be either an external website, or HTML files.

<style>IMPORTANT NOTE:</style> Some websites will not load within a frame, for example Twitter.

Will I be able to…...?

One of the most common questions, is whether you will still be able to do something with your website, that you could do when it wasn’t on Facebook.

If you are using the external website option, which is what the majority of users will be doing, the quick answer to this is yes :)

The slightly longer answer is that you will be hosting the website on a server somewhere, and not on Facebook. All you will be doing is calling the website into Facebook. This means that you can do anything and it will work as expected.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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