An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by DragonSigh

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from DragonSigh:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

What are the system requirements for running Envidater?

In order to run the application required Microsoft.NET Framework 4 Client Profile or Full. You can get it here:

http://www.microsoft.com/en-us/download/details.aspx?id=24872 (Client Profile)

http://www.microsoft.com/en-us/download/details.aspx?id=17718 (Full)

Processor: 1 GHz or higher

RAM: 512 MB

Disk space: 600 MB for .NET Framework (if not already installed) and 3Mb for application itself

OS: Windows XP / Vista / 7 (32-bit or 64-bit)

What to expect in the next versions?

  • centralized database update of the program’s definitions;
  • automatic download and install updates;
  • interface localized into your native language;
  • new definitions of requested software;
  • editing tool for custom database;
  • bug fixes and new smart features.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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