An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by P_Enrique
Frequently Asked Questions
Why are my files are not renamed when I upload them to the Media Library?
Renaming by post or page title will not work if you are uploading the files directly to the Media Library since there is no way of knowing to which post your files might be attached to in the future. Try editing a post and uploading the files there instead.
I’m uploading to a post or a page, but the file shows the old name, why?
The original file name will be shown during the upload. The new one will appear when it’s completed.
Why wasn’t my file renamed after the upload completed?
Did you choose to rename files using the post/page title and/or set a prepend string? If you didn’t, there was nothing for the plugin to do! Set your options at the WordPress
Settings > Media screen.
I get a message telling me to set a title, but I already did!
Sometimes the post or page title isn’t updated on the server immediately, click on
Save Draft to update it.
I changed the title but the files are not renamed, why?
If you upload files and then change the post or page title, the uploaded files will not be renamed. This plugin only renames files as they are uploaded.
Why are my files appearing in another order?
If you are uploading several files at once, the order in which the files will appear is beyond our control as it depends on the browser used. Different browsers send the files in different order, and WordPress processes them as they come in. If you need the files to be in a certain order, you need to upload them one by one.
How does the plugin handle Non-Latin characters, for instance Cyrillic letters?
Just as WordPress handles them, which means OK in most cases. You can test your system (with the plugin disabled) by uploading a file that has Non-Latin characters in the file name. If that file shows up OK, your server supports Non-Latin characters in file names. The plugin does not process your uploads, it only gives them a name just as if the file had had that name all along, the rest is up to WordPress.
Notice! WordPress and PHP on a Windows-based server (NTFS filesystem) have issues with Non-Latin characters in filenames. The above test is recommended if you plan to use the plugin in a blog written in a language that contains other than basic ASCII (the A-Z alphabet) characters.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.