IntroNeed a WordPress support ticket system ? Well… this is the one for you! Packed with awesome features / options like bolded table cells for non read tickets to grab the user’s / admin attention, public or private option, this plugin will surely please your clients / visitors. And due to the ability to submit public tickets, this can also be transformed into a mini forum.
I use it on my site also to give support to my clients – http://digitalzoomstudio.net/support-tickets [ achieved a new skin very easy because it’s 100% made from CSS ]
Ticketing ProcessThe ticketing system can be added on any post or page via this simple shortcode
[dzs_tickets]After that, the ticketing system will appear on that page. Visitors will be able to submit their tickets via a cool tinymce interface and select the privacy of the ticket – public or private. After the ticket is submitted, an user is automatically created for the submitter, and if it is private – only the admin and submitter will be able to see it / reply or if it public, every visitor will be able to see / reply to it, just like a forum.
- front end tickets display – it’s setup by a simple shortcode – [dzs_tickets] – and you can add it anywhere in your post / page including with other elements.
- public or private - the user has the option to make his ticket open if he thinks the ticket will help the world somehow
- auto registers users – if public submission is enabled, an user will be created for guests automatically
- never miss a ticket – new / unread tickets are always bold until they are read for registred users
You can extend this plugin to serve your own purposes. If you have the skills of html/php this plugin makes it very easy for you to add your own field / custom functions. For example on my site – http://digitalzoomstudio.net/support-tickets – I have introduced an extra field + functionality of the Envato API – Purchase Verification.
What do you get?
- DZS Support Tickets / Forums - WordpPress Plugin
- LIFETIME updates! – we regularely update our products to the latest standards and introducing features. Even if the price of this product increases, you will get it for free via the free lifetime update.
- free support! – for installation via my forum -> http://digitalzoomstudio.net/support/ this is the fastest form of support