An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, FantasticPlugins, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from FantasticPlugins:
Please check the documentation as we have lots of information there. The documentation file can be found inside the documentation folder which you will find when you unzip the downloaded zip file.
Our average response time is 24hrs during the weekdays and 48hrs during the weekends. But don’t be surprised if we get back to you earlier than that.
Please do the following in order to get prompt and precise support.1. Please do register on our site and open a support ticket. http://fantasticplugins.com/my-account/
2. Please let us know your envato username so that we can map your comments, verify your purchase etc.
3. If possible send your temp WP login.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.