An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, FantasticPlugins, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from FantasticPlugins:
Please check the documentation as we have lots of information there. The documentation file can be found inside the documentation folder which you will find when you unzip the downloaded zip file.
We provide support during Mon-Fri and the average response time is 24 to 36hrs.
Please do the following in order to get prompt and precise support.
1. Please do register on our site and open a support ticket. http://support.fantasticplugins.com/
2. Please let us know your envato username and purchase code so that we can map your comments, verify your purchase etc.
3. Please let us know how to reproduce the problem you are reporting by
a. Giving us temp WP login to your site with steps to reproduce the problem
b. You can set up a dummy site where you can reproduce the problem. Then you can give the temp WP login with steps to reproduce the problem.
The support tickets will be answered in the order we receive them.
Please note our support does not include the following
1. Customization of our Products
2. Problems caused by other Products which don’t follow the WordPress standards
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.