An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by averta

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from averta:

DO YOU NEED SUPPORT? PLEASE Do THE FOLLOWING :


WHY SUPPORT FORUM?
You can upload images and insert code with code-highlighting.
It is organized and searchable (that makes support easier and faster)

Supporting Our Items INCLUDES:

  • Responding to questions or problems regarding our item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item Support does NOT include:

  • Customization and installation services
  • Support for third party software and plug-ins

IMPORTANT :

We CAN NOT provide support via email. Please ask your support related questions only in our support forum.

Frequently Asked Questions

How can I make next and previous arrows visible while transitioning?

just add this line to CSS file

.br-next, .br-previous { opacity:1 !important; }

How can I change path of JS module files? (cute.canvas.module.js , cute.css3d.module.js , cute.2d.module.js)

Just add following script after cute.slider.js in your page and replace “your custom path”.

<script>
    Cute.ModuleLoader.css3d_files    =  ['your custom path/cute.css3d.module.js'];
    Cute.ModuleLoader.canvas_files  =  ['your custom path/cute.canvas.module.js'];
    Cute.ModuleLoader.dom2d_files  =  ['your custom path/cute.2d.module.js'];
</script>

How can I create a slider with fade transition effect?

Please add following script before CuteSlider setup.
Transitions2D.fadetr = {
                duration:1.2,
                overlapping:0.0001,
                row:1,
                col:1,
                selector:new Aroma.SerialSelector(),
                effect:new Cute.Effect1()
            };

Then change all of the 2d transitions in CuteSlider to fadetr (data-trans2d=”fadetr”)

for example

li data-delay="4" data-trans3d="tr4,tr21,tr62" data-trans2d="fadetr">

And ensure that you have specified data-force=”2d” for slider :

<div id="slider" class="cute-slider" data-width="800" data-height="350" data-force="2d">
</div>

My slider moves right while changing, How can i fix it?

Just add following css to the slider-style.css file.

.cute-slider div > canvas , .css3d-stage { left:0px !important; }

I’ve installed the Slider on my page, but all that is showing up is the spinning loading animation, nothing happens. Could you tell me why the slider isn’t starting?

Please note that this slider loads one of following JS files dynamically form “js/cute/” directory cute.canvas.module.js cute.css3d.module.js cute.2d.module.js Please make sure that all of them are placed in “js/cute/” directory. If you need to change the default path, please check this snippet

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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