An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, RightHere, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from RightHere:

We support our plugins and have a professional support ticket system setup to handle and track all issues or requests from our customers. Follow us on Envato or Twitter to stay up to date with new releases and updates.

Don’t forget to enter your License Key in the Options Panel. This will enable auto update from within WordPress admin. With this feature you will always be able to keep the plugin up-to-date.

Please notice that we only provide support to users with a valid License Key.

Thank you for supporting our plugins.

Go to item support

Frequently Asked Questions

I’m using the very popular “Awake” WordPress theme and I can’t get the Custom Background to show. What should I do? :O

If you are using the popular “Awake” theme from Webtreats then you should add the following custom CSS in the “Additional CSS” field

.body_background { background:none !important; }

And then add your background as the “Secondary Background” this will make it show. ;)

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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