Cueburst Support System

Update 1.2.0

• Many style changes
• New Staff Area look
• Custom Profile Fields
• Email Templates
• BBCode Permissions
• Social Networking Buttons
• Download System
• WYSIWYG Editor for BBCodes
• Charts in the Staff Area
• Refined Ticket filters
• Reset article views/ratings
• Print Article
• Add Article to Favourites
• Color-Key for Departments
• Article Breadcrums

Demo Logins

Administrator

• Username: Admin
• Password: admin

Normal User

• Username: Demo
• Password: demo

User Area: http://cueburst.com/demo/ Staff Area: http://cueburst.com/demo/staff/

Cueburst is a Helpdesk Support System

The two main areas of the system is a FAQ ’s/Knowledge Base, and Ticket System.

With many features available, this gives you a lot of control on how your system performs, and what your users see.

Ticket Area

• Create Departments
• Assign multiple staff members to each department
• Attachments
• Change Ticket Priority
• Predefined Responses for common, long replies
• BBCode

FAQ Knowledge Base

• Various BBCodes for great formatting options
• Assign Articles to Categories
• Allow/Disallow comments (per usergroup)
• 5 Star rating system
• Easy Edit/Delete for Staff
• Mark as Staff Only or Unpublished
• Add attachments (set which usergroups can download them)

General Settings

• Disable system for maintenance/setup.
• Sidebar Options
• Select Timezone
• Enable/Disable New Registrations
• Option to treat unconfirmed users as guests
• Customise Welcome Messages
• Create notices seen through out the system
• Theme Options
• Ban IP’s
• Enable/Disable Ratings
• Enable and configure Allowed Attachments
• Enable/Disable article comments
• Option to Moderate New Comments

Usergroups

• Create/Edit/Delete Unlimited usergroups
• Allow attachment download
• Allow attachment upload
• Comment on articles
• Various Options for staff

Departments – Assigned Staff

• Create/Edit/Delete departments
• Assign staff to departments
• Filter Tickets by Department
• Assigned staff receive notification email upon new ticket

Themes

• Install & Delete themes
• Set Default Theme
• Allow/Disallow users to select their own theme
• Easy to edit (Basic HTML knowledge required)

Article Search

• Quick Search in the Sidebar
• Narrow search by Category specific articles
• Search titles and/or content

Plus more features!

With a clean user interface, users will easily navigate around your system with ease.

Support & Updates

Support is available, just contact me here! or by the methods in your Documentation.

All customers are entitled to updates.

Thanks, Cueburst.

Update – v1.1.0

New Features/Changes.

• Added Sub-Categories.
• Changed email headers, reduces the chance of emails going to spam folders.
• Added a “Sidebar” page to the staff area.
• Added “Social Networks” links to the sidebar.
• Guests can now submit tickets. (Configurable in the Usergroup area.)
• Minor bug fixes.