Discussion on Core Scanner add-on for Security Ninja

35 comments found

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States
PixelBlvd Purchased

I loved the plugin until I downloaded the addons. I got the security ninja plugin then downloaded both addons and they messed up the format so now in the general security plugin the tip button doesn’t take you to the tip because it is in another tab and the core scanner doesn’t even work. I just click the button and it does nothing…? Really disappointed because the general security plugin from you guys was awesome.

WebFactory

Hi, thank you for purchasing. Sorry to hear you’re having problems.

Please contact our support via email with your site details (URL, WP username/password). We can’t provide support via comments.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Russian Federation
alburlak Purchased

Hi! After updating WordPress 3.5.2. you need to update your plug-in. When will the upgrade?

WebFactory

Plugin has been updated 2 days ago. If you need support please contact us using the proper way – http://codecanyon.net/item/core-scanner-addon-for-security-ninja/2927931/support

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi,

On the description page your changelog says the 1.25v is out, but the download link is still the previous version.

Thanks,

WebFactory

Hi, plugin has been updated 2 days ago. If you need support please contact us using the proper way – http://codecanyon.net/item/core-scanner-addon-for-security-ninja/2927931/support

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

same here, download still have version 1.22. where’s the newest update? thanks

WebFactory

Plugin has been updated 2 days ago. If you need support please contact us using the proper way – http://codecanyon.net/item/core-scanner-addon-for-security-ninja/2927931/support

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • Russian Federation
alexus13 Purchased

I download 1.25 and it says 3 files are modified. Strange

WebFactory

If you need support please contact us using the proper way – http://codecanyon.net/item/core-scanner-addon-for-security-ninja/2927931/support

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

changelog says it has been updated, but right now still previous version available for download. :/

WebFactory

We’ve answered your question 3 months ago when you asked the same thing.

Default-user

Yes and the answer wasn’t accurate. Your plugin was not updated in the download page of our purchases. From today it is. yesterday it was not.

WebFactory

We edit the changelog when the upload is made. Unfortunately cache and review process are not under our control.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi,

Would you consider to implement a way to auto-update the core scanner? Thanks

WebFactory

Sorry, we don’t have such plans.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Spain
Gandul Purchased

Not good support. I bought Ninja Security and the two addons. In the specifications software version whas written thar it’s compatible with WP 3.4 (now they have change this, and it’s not more in the specification of the plugin written – but I’m sure they was written, if you have a look a his extension in WP.org, it’s written compatible with 3.1 or higher), also in the two add-ons they say it’s compatible with 3.4 WP (still written). If the plugin it’s not compatible how it’s compatible the add-ons with 3.4. I want my money back. I’m they only said: Sorry for the inconvennients …... pero jodete. I paid for the plugin and the two add-ons 20$. CodeCanyon refound me only the 10$ of the plugin, but nothing for the add-ons. And they told to me there is not 3.4 in the specifications of the plugin. So, if it’s like that, why continuous to be written in the specifications of the add-ons that it’s compatible with 3.4 ???(it´s not logic). I reply to codecanyon too, to explain that I want also my money back for the add-ons, but….. more than one day and not reply receive. That is not serious. I have screenshot where it can see that in the specifications software version it was 3.4 too. If they have make a mistake it’s not my problem. I demand my money back. The opposite it’s not honest. If some one look now, can see that in the specifications of the add-ons still compatible with 3.4. (maybe in a few minutes they will change this, but I have screenshot that I can put in my website explaining this. Thanks, and sorry if I’m angry but I don’t don’t like noboby working like this.

WebFactory

Hi, thank you for purchasing. Sorry to hear you’re not satisfied.

WP.org plugins have absolutely notthing to do with plugins sold on CodeCanyon. Issue you were having could have easily been resolved by our support if you had some patience, but we don’t mind if you get a refund as well.

Gandul
Gandul Purchased

The only thing I said it’s that web factory hasn’t give any solution. CodCanyon has refund me the price of the plugin and not for the two adds for the plugin. I don’t need if I can’t use the plugin. In the specifications versions software of the plugin Ninja Security Pro (That I bought too) I’m sure was written compatible with 3.4. And in the specifications versions of the adds on for this plugin there is still written. If the adds on doesn’t work without the plugin how its possible the adds on specifications say it”s compatible and not in the plugin? I the screenshots of this. Thanks for refund (to CodeCanyon – not you that the only thing did you said it’s sorry for the inconveniences )for the plugin but I will like back also that I spend for the adds on. The lite version of Ninja I know it’s nothing to be with pro. But the adds on of pro must be compatible with the same version of WP that the plugin (And I insist it’s was written, maybe you has change this specifications later and forgot to change in the specifications of adds on.) I don’t have nothing more to tell, but the right and serious thing it’s to give back the money also for the adds on. Thanks.

Gandul
Gandul Purchased

The issue I had I told to your support. And the only reply was: sorry for the inconvenience but you must upgrade your WP. I reply that I can’t and nobody reply from two days. I’m it’s was written compatible with 4.2 if not I never will buy.

Gandul
Gandul Purchased

Sorry not 4.2. I meam 3.4

Gandul
Gandul Purchased

If you say to me, that the adds on (I mean Core Scanner, and Core Scheduled Scanner) are compatible with the lite version of Ninja security (this it’s compatible with my version of wp). Ok. But if not, don’t put in your specifications software version for Ninja Security that it’s selling here, compatible with 3.4 and after it’s not like that. (because I decide if I upgrade or not my WP only to install this plugin). And I will never buy any plugin not compatible, and in your specifications sotfware was specified for the plugin and the two adds.

Te lo digo en español, que me explico mejor porque es mi idioma.

En las especificaciones referentes a la compatibilidad del plugin Ninja Security (el que se vende aquí, no la versión Lite)estaba escrito compatibilidad con 3.4. También estaba y está aún, en las especificaciones de los complementos (tengo capturas de pantalla). Por eso los compré. Es decir, compré el plugin Ninja security + el complemento que escanea el sistema + el que programa escaneos. Cuando he ido a instalarlo, resulta que el plugin no es compatible con mi versión de WP. Así, que los dos complementos no me sirven para nada, pues no funcionan sin el plugin. Y siguiendo ese razonamiento, si el plugin no es compatible con 3.4 tampoco han de serlo los complementos para él. Sin embargo en las especificaciones de compatibilidad de software para los complementos aún figura compatible con 3.4 (creo que habéis olvidado cambiarlo). La única razón que se me ocurre es que sean compatibles con la versión Lite de Ninja Security que sí que es compatible con mi versión de WP, pero lo dudo. Respecto a vuestro soporte, os mandé un mail para explicarlo. Al cual respondisteis únicamente que lo sentíais mucho (que gracias por comprar, como no?)y que actualizase WP. Os contesté que no podía hacerlo o no quería, lo que es lo mismo pues lo decido yo. Que si había otra solución y no habéis contestado nada hasta que no habéis visto mi queja en vuestra zona de comentarios pública. Así, que ya que CodeCanyon me ha devuelto el dinero que pagué por el plugin, debe de devolver también el dinero de los complementos que compré también ya que no funcionan sin éste. Si la lógica y la honestidad no falla, debe de ser así. Gracias.

Gandul
Gandul Purchased

Jjaa, you don’t like nobody telling you the truth, for that you blocked me in twitter (for not refund 10$? Incredible.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

updated plugin however still getting

“Unfortunately Core Scanner does not have core file definitions for your version of WordPress. Please upgrade both WordPress and Security Ninja Core Scanner to the latest available version”

WebFactory

Hi, thank you for purchasing!

We can’t provide support via comments – http://codecanyon.net/item/core-scanner-addon-for-security-ninja/2927931/support

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hi,

After updating to 3.8 and updated this plugin. The core scan says it miss 2 files (orange) :

.../wp-admin/css/farbtastic-rtl.css .../wp-admin/css/install-rtl.css

If we restore them, then it says those 2 files has been modified (red). And if we restore them again it stil says they have been modified.

I think there is a problem in the plugin checker.

WebFactory

Hi, thank you for purchasing.

We don’t provide support via comments.

Default-user

I submited a ticket on december 16th and still didn’t get an answer! So pelase… Ticket ID #1118

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
czmk Purchased

Hello,

I would like to use this plugin on current WP version and I see in Changelog, that you have released version 1.60. But when I click download here, I am still getting 1.55, which is not working. Where is the problem?

WebFactory

Hi, thank you for purchasing!

We do not have control over the speed of Envato’s review process. The update will be available once it’s approved by CC staff.

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years

Still V1.55 for upgrade, V1.6 not present for WP 3.8.1

WebFactory

Hi, thank you for purchasing!

We do not have control over the speed of Envato’s review process. The update will be available once it’s approved by CC staff.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

I just purchased this and also got version 1.55 which is useless. How do I get the working (latest) version?

WebFactory

Hi, thank you for purchasing!

We do not have control over the speed of Envato’s review process. The update will be available once it’s approved by CC staff.

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years

Hi, V1.6 is available from now!!!!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Hi, my site’s content seems to have been injected with spam link/content http://airstreamdreaming.com/thedream/2013/08/14/confidance-rising/ is an example. i have over 500 posts so want somethign that will clean it up as well as protect me in future. will your plugin/addon clean it as well as prevent in future?
WebFactory

Hi, thank you for taking an interest in our items!

No, unfortunately Security Ninja does not help with tampered site content. But if you apply its suggestions it will definitely help you in the future.

Default-user

thanks for the repy. Can you tell me what the difference is between the regular version and extended? can i use extended on multiple sites?

WebFactory

You’re welcome. No, you have to buy a separate single license for every site. Extended license is for development purposes on CC.

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