An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by CodingJack

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from CodingJack:

Hi, I’m CodingJack. I offer support for all my products through the item’s discussion comments. And you can also contact me directly if you like by filling out the form on this page:

http://codecanyon.net/user/CodingJack

All questions will be answered within 24 hours on weekdays and 48 hours on weekends/holidays. Both item comments and emails are checked at the same time, so your question only needs to be asked once using either method.

-Jack

Frequently Asked Questions

I downloaded the carousel but it isn’t working in Chrome?


In Chrome, the carousel will only work online. This is due to HTML5 Canvas drawing restrictions. But it will work in Chrome when uploaded to your website.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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